Training Your Staff

3M Library Security System

Problem

Cause

Action

 

 

 

No alarm, code 1, 2, 4, 7 or

System failure.

Place service call. Code number will be

8.

 

needed.

 

 

 

No alarm, patron count in

Marker deactivated.

Test system with another marked object

window.

 

with a sensitized strip.

 

 

 

Infrequent unwanted

Miscellaneous metallic objects.

Infrequent, unwanted alarms are

alarms.

 

considered acceptable.

 

 

 

 

Protected material from other library

Identify material that caused alarm.

 

or retail store.

 

 

 

 

 

Failure to desensitize marker

Check operator training procedures.

 

properly.

 

 

 

 

Frequent (daily) unwanted

Failure to desensitize marker

Follow correct check-out procedures

alarms.

properly.

outlined in 3M literature. Check

 

 

operator training procedures.

 

 

 

 

Photocell or reflector lens dirty.

Clean with soft cloth and water.

 

 

 

 

System failure.

Place service call. Code number will be

 

 

needed.

 

 

 

Reduced coverage, no

Metallic object located too close to

Remove, maintain a minimum distance

alarm.

system.

of 2 feet.

 

 

 

 

Incomplete walk-through test.

Retest by walking completely through

 

 

the corridor. The light beam between the

 

 

photocell and the reflector in the

 

 

corridor must be interrupted.

 

 

 

 

Marker not detected.

Retest marked object.

 

 

 

No alarm, code 9 in

System is in warm-up mode.

Wait approximately 1 minute.

window.

 

 

 

 

 

6-12

E 3M 1999 September

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3M 3502, 3802, 3801, 3803, 3501, 2302, 3804, 2301 manual Training Your Staff