3M 2301, 3802, 3801, 3803 6.12Ordering Supplies, In Canada, English, 1-800-268-6235, Français, 6-13

3M Library Security System Training Your Staff

6.12Ordering Supplies

Be sure to budget annually for any supplies you might need. You should also budget for your Service Agreement renewal each year so that you are assured of getting the most cost-effective service for your 3Mt Detection System.

Remember . . . only when all of your library materials are marked with 3Mt Tattle-TapetSecurity Strips, are you effectively protecting your materials from loss and assuring that all of them are available to your patrons when they’re needed.

To renew your supply of 3M Tattle-Tape strips and bayonets, simply call our customer service number:

In U.S.:

1/800-328-0067 (toll-free). Press 2 when instructed to do so.

In Canada: English 1-800-268-6235

Français 1-800-567-3193

In your area: Sales Service Supplies

You can use this number if you want to order additional circulation accessories, detection equipment or other supplies.

To renew your Service Agreement, simply follow the instructions on the renewal notice you receive in the mail 90 days prior to the expiration of your current Service Agreement.

6.13Obtaining Service

3M has a nationwide service network to help in the event you experience any difficulties with your 3M detection system. Simply call our service number:

In U.S.:

1/800-328-0067 (toll-free, 24 hours a day). Press 1 when instructed to do so.

With NetscapeR, version 1.1 or later or MicrosoftR Internet Explorert, version 2.0 or later in the U.S., you can place service requests over the Internet. 3M will send you an automated confirmation of your request and then another confirmation when you are scheduled for service. The Internet service address is:

https://www.mmm.com/3mlibsvc

In Canada: English 1-800-268-6235

Français 1-800-567-3193

In your area: Sales Service Supplies

When you call for service, please have the following information available:

1.Your name, name of your library or school, address, phone number.

2.Model and serial number of the equipment to be worked on.

3.Description of the problem. For example,

a.Is the malfunction in the detection system or desensitizer/resensitizer?

b.Symptoms of the problem: poor or no detection; system alarms for no apparent reason; Bookcheck will not desensitize/resensitize; light does not work, etc.

c.What is the diagnostic code indicated in the Status Display Window located on the side of the detection panel?

The service representative will discuss the problem with you and attempt to solve it on the telephone. If a service call is necessary, a 3M service technician will be quickly dispatched to your library.

E 3M 1999 September 6-13