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Aastra Telecom manual Handling Calls, Placing a Call on Hold, Model 6755i IP Phone User Guide

Models: 6755i

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Handling Calls

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2.Press the Hold key.

L1	John Smith

Tue May 17 10:19am

L1 Hold

201

Keri March

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

162	Model 6755i IP Phone User Guide

Image 170

Aastra Telecom manual Handling Calls, Placing a Call on Hold, Model 6755i IP Phone User Guide, To place a call on hold

Contents

6755i IP Phone Page Iii Software License AgreementSoftware License Agreement Page Table of Contents Table of ContentsLine Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154Using Intercom 156 Redial 158 Mute 159 ViiUsing the Expansion Modules 247 ViiiDocumentation About this GuideAbout this Guide Model 6755i IP Phone User GuideIntroduction Phone FeaturesIntroduction RequirementsInstallation and Setup Plugging in and Starting the Phone Getting StartedGetting Started Updating Configuration Idle Screen StartedGetting Network Connected/Network Disconnected Services Intercom Directory Callers List Idle ScreenIdle Screen With Softkeys/Programmable Keys Configured ReferenceIdle Screen with Voicemail Messages Screen Display After Picking Up the HandsetAfter Handset Pickup After Pressing More Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key DescriptionIP Phone Keys and Key Descriptions None Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call ForwardMethods for Customizing Your Phone Simplified Options MenuUsing the IP Phone UI ReferencesUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Available Functions for Softkeys and Programmable Keys Headings Descriptions StatusOperation Settings Headings Descriptions BasicPhone Status via IP Phone UI Phone StatusPhone Status Select Phone StatusFinding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring TonesSelect Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetSelect Contrast Level Setting Contrast LevelContrast Level Select Backlight Setting the BacklightBacklight OffIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set AudioSelect Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set TimeSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Select Screen Language LanguageSpecifying the Language to Use Français FrenchClick on Basic Settings-Preferences-Language Settings French Language InputKeypad Input Alphabet Tables English Key Uppercase Characters Lowercase CharactersSpanish GermanExample Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordSelect Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Multiple Line and Call Appearances Line Keys, Programmable Keys, and SoftkeysLine Keys, Programmable Keys, and Softkeys Directory None Callers List Programmable Keys Softkeys ServicesSoftkeys and Programmable Keys Keys Empty Key Function Description Speeddial/ConfPaging State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LABKey 12 configured as a speeddial Sat Jan 1 1218amLine Key Softkey Line/Call Appearance LightsLine Keys, Programmable Keys, and Softkeys Configuring a Line Key SoftkeysProgrammable Keys Speeddial Prefix Access levelKeySpeeddial Key Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys LineKeys, and Softkeys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Configuring a BLF List Key BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED TableAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User GuideConfiguring XML Services Model 6755i IP Phone User Guide 101102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103104 Model 6755i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6755i IP Phone User Guide 105106 Model 6755i IP Phone User Guide From an XML KeyModel 6755i IP Phone User Guide 107 Configuring a WebApps KeyWebApps Key Using the WebApps Key To use the WebApps keyModel 6755i IP Phone User Guide 109 Configuring a Flash KeyFlash Key 110 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 111 Configuring a Sprecode KeySprecode Key 112 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 113 Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration Values114 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 115 Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Configuring Park/Pickup using Key Configuration Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI 116 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6755i IP Phone User Guide 119 Pickup a Parked Call120 Model 6755i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it worksModel 6755i IP Phone User Guide 121 122 Model 6755i IP Phone User Guide Configuring a Call Forward KeyCall Forward Key Model 6755i IP Phone User Guide 123 BLF/Xfer Key Requirements and Functionality BLF/Xfer124 Model 6755i IP Phone User Guide Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125126 Model 6755i IP Phone User Guide Speeddial/Xfer Key Requirements and Functionality Speeddial/XferModel 6755i IP Phone User Guide 127 Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User GuideConfiguring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133Configuring a Services Key 134 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 135 136 Model 6755i IP Phone User Guide Configuring a Directory KeyDirectory Key Model 6755i IP Phone User Guide 137 138 Model 6755i IP Phone User Guide Configuring a Callers List KeyCallers List Key Model 6755i IP Phone User Guide 139 140 Model 6755i IP Phone User Guide Configuring an Intercom KeyIntercom Key Model 6755i IP Phone User Guide 141 142 Model 6755i IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143144 Model 6755i IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 147 148 Model 6755i IP Phone User Guide Configuring a None KeyNone Key Model 6755i IP Phone User Guide 149 150 Model 6755i IP Phone User Guide Configuring an Empty KeyEmpty Key Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 153 Making CallsDialing a Number Pre-dialing a Number Using Handsfree SpeakerphoneMaking Calls 154 Model 6755i IP Phone User GuideTo change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset156 Model 6755i IP Phone User Guide Using IntercomUsing the Icom Key Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157158 Model 6755i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial ListMute Model 6755i IP Phone User Guide 159Answering an Incoming Call Receiving CallsReceiving Calls 160 Model 6755i IP Phone User GuideSending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161Placing a Call on Hold Handling CallsHandling Calls 162 Model 6755i IP Phone User GuideAutomatic Hold When on HoldModel 6755i IP Phone User Guide 163 Retrieving a Held Call164 Model 6755i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind TransferTo transfer a call to another extension Transfer Key when handset is liftedModel 6755i IP Phone User Guide 165 Local Conferencing Conferencing Calls166 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 167 Using Local ConferencingConference key when handset is lifted Centralized Conferencing for Sylantro and Broadsoft Servers 168 Model 6755i IP Phone User GuideJoining Two Active Calls in a Single Conference Using Centralized Conferencing Model 6755i IP Phone User Guide 169Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User GuideJoining Additional Parties to Active Conferences Ending CallsModel 6755i IP Phone User Guide 171 Managing Calls Accessing Your DirectoryManaging Calls Directory ListManaging the Directory List Sorting Entries and Quick Search FeatureModel 6755i IP Phone User Guide 173 Screen 174 Model 6755i IP Phone User GuideAdding New Entries to the Directory List Directory List LimitationsModel 6755i IP Phone User Guide 175 Editing Entries in the Directory List176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per EntryModel 6755i IP Phone User Guide 177 Arranging Multiple Screens178 Model 6755i IP Phone User Guide Deleting Entries from the Directory ListModel 6755i IP Phone User Guide 179 Saving Entries to the Directory ListDirectory Key Redial List Key 180 Model 6755i IP Phone User GuideDirectory Key Callers List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PCDownload the Directory List Accessing the Directory List182 Model 6755i IP Phone User Guide Click on Operation-DirectoryCaller’s List Screen Display Callers ListModel 6755i IP Phone User Guide 183 Display Item DescriptionPress the Callers List key. or Accessing the Callers List184 Model 6755i IP Phone User Guide Callers List Key Handsfree ButtonModel 6755i IP Phone User Guide 185 Editing Entries in the Callers List186 Model 6755i IP Phone User Guide Deleting Entries from the Callers ListDownload the Callers List Model 6755i IP Phone User Guide 187Downloading the Callers List to Your PC 188 Model 6755i IP Phone User Guide Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND Model 6755i IP Phone User Guide 189Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 191 Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI 192 Model 6755i IP Phone User Guide DND in Account ModeDND in Phone Mode Default Model 6755i IP Phone User Guide 193 DND in Custom ModeCall Forward Account-Based Configuration IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6755i IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6755i IP Phone User Guide 201Call Forward State Screen 202 Model 6755i IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6755i IP Phone User Guide 203 204 Model 6755i IP Phone User Guide CallsManaging Account Screen Cfwd in Custom ModeModel 6755i IP Phone User Guide 205 206 Model 6755i IP Phone User Guide State Model 6755i IP Phone User Guide 207Change No. Rings208 Model 6755i IP Phone User Guide Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6755i IP Phone User Guide 209210 Model 6755i IP Phone User Guide Using VoicemailVoicemail Star Codes Additional FeaturesAdditional Features Suppress Dtmf PlaybackClick on Basic Settings-Preferences 212 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 213 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 214 Model 6755i IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6755i IP Phone User Guide 215 216 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 217 Configuring Call Waiting TonePlay Call Waiting Tone 218 Model 6755i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6755i IP Phone User Guide 219 Configuring XML Beep SupportXML Beep Support 220 Model 6755i IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Transfer/Conference Call Behavior Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 221 Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User GuideSwitch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223224 Model 6755i IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6755i IP Phone User Guide 225 226 Model 6755i IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6755i IP Phone User Guide 227 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 228 Model 6755i IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6755i IP Phone User Guide 229 230 Model 6755i IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesModel 6755i IP Phone User Guide 231 Microphone MuteAuto-Answer/Play Warning Tone Configuring Incoming Intercom Settings232 Model 6755i IP Phone User Guide Allow BargeModel 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User GuideGroup RTP Paging receives RTP streams Configuring Group RTP PagingModel 6755i IP Phone User Guide 235 Group Paging RTP Settings 236 Model 6755i IP Phone User GuideConfiguring Lldp Elin Model 6755i IP Phone User Guide 237Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary SubscriptionCentralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Model 6755i IP Phone User Guide 239240 Model 6755i IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Model 6755i IP Phone User Guide 241 Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV StreamingOptions Key Key Redirection242 Model 6755i IP Phone User Guide RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone Model 6755i IP Phone User Guide 243244 Model 6755i IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model 6755i IP Phone User Guide 245 Model M670i and M675i Expansion ModulesModel M670i and M675i Expansion Modules Model M670i246 Model 6755i IP Phone User Guide Expansion Module keys support the following functionsM670i Expansion Module Using the Expansion ModulesModel 6755i IP Phone User Guide 247 M675i Expansion Module2 Screen 248 Model 6755i IP Phone User Guide1 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial Key250 Model 6755i IP Phone User Guide Troubleshooting SolutionsTroubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? Model 6755i IP Phone User Guide 251Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 253 How do I restart the IP phone?254 Model 6755i IP Phone User Guide How do I lock my phone?Model 6755i IP Phone User Guide 255 Page Warranty Repair Services Limited WarrantyLimited Warranty Model 6755i IP Phone User Guide 257After Warranty Service 258 Model 6755i IP Phone User GuideTime Zone Name/Time Zone Code Table Appendix a Time Zone CodesAppendix a Time Zone Codes Time Zone Name Time Zone CodeNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide