Manuals / Aastra Telecom / Communications / IP Phone

Aastra Telecom manual Model 6755i IP Phone User Guide

Models: 6755i

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Troubleshooting Solutions

Aastra Web UI

1. Click on Operation->User Password.

2.In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (not case sensitive) and the password field is left blank. If you have forgotten your password, contact your System Administrator for assistance.

3.In the "New Password" field, enter the new user password.

4.In the "Password Confirm" field, enter the new user password again.

5.Click to save your changes.

For information about changing your password, see “User Password” on page 51.

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.

Report this error to your System Administrator.

252	Model 6755i IP Phone User Guide

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Aastra Telecom manual Model 6755i IP Phone User Guide, Why does my phone display Bad Encrypted Config?

Contents

6755i IP Phone Page Iii Software License AgreementSoftware License Agreement Page Table of Contents Table of ContentsLine Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154Using Intercom 156 Redial 158 Mute 159 ViiUsing the Expansion Modules 247 ViiiAbout this Guide About this GuideDocumentation Model 6755i IP Phone User GuidePhone Features IntroductionIntroduction RequirementsInstallation and Setup Plugging in and Starting the Phone Getting StartedGetting Started Updating Configuration Idle Screen StartedGetting Network Connected/Network Disconnected Services Intercom Directory Callers List Idle ScreenIdle Screen With Softkeys/Programmable Keys Configured ReferenceIdle Screen with Voicemail Messages Screen Display After Picking Up the HandsetAfter Handset Pickup After Pressing More IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key DescriptionIP Phone Keys and Key Descriptions None Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call ForwardMethods for Customizing Your Phone Simplified Options MenuUsing the IP Phone UI ReferencesUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Available Functions for Softkeys and Programmable Keys Headings Descriptions StatusOperation Settings Headings Descriptions BasicPhone Status Phone StatusPhone Status via IP Phone UI Select Phone StatusFinding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetSelect Contrast Level Setting Contrast LevelContrast Level Setting the Backlight BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set AudioHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français FrenchClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanExample Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordSelect Restart Phone Click on Operation-ResetRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Multiple Line and Call Appearances Line Keys, Programmable Keys, and SoftkeysLine Keys, Programmable Keys, and Softkeys Directory None Callers List Programmable Keys Softkeys ServicesSoftkeys and Programmable Keys Keys Empty Key Function Description Speeddial/ConfPaging State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LABKey 12 configured as a speeddial Sat Jan 1 1218amLine Key Softkey Line/Call Appearance LightsLine Keys, Programmable Keys, and Softkeys Configuring a Line Key SoftkeysProgrammable Keys Access levelKey Speeddial KeySpeeddial Prefix Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Line Keys, and SoftkeysEditing Speeddial Keys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Configuring a BLF List Key BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED TableAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User GuideConfiguring XML Services Model 6755i IP Phone User Guide 101102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103104 Model 6755i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6755i IP Phone User Guide 105106 Model 6755i IP Phone User Guide From an XML KeyModel 6755i IP Phone User Guide 107 Configuring a WebApps KeyWebApps Key Using the WebApps Key To use the WebApps keyModel 6755i IP Phone User Guide 109 Configuring a Flash KeyFlash Key 110 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 111 Configuring a Sprecode KeySprecode Key 112 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 113 Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration Values114 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 115 Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration 116 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Using the Park Call/Pickup Parked Call Feature Model 6755i IP Phone User Guide 119Park a Call Pickup a Parked CallConfiguring a Last Call Return Key Last Call Return lcr Key Sylantro Servers only120 Model 6755i IP Phone User Guide How it worksModel 6755i IP Phone User Guide 121 122 Model 6755i IP Phone User Guide Configuring a Call Forward KeyCall Forward Key Model 6755i IP Phone User Guide 123 BLF/Xfer Key Requirements and Functionality BLF/Xfer124 Model 6755i IP Phone User Guide Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125126 Model 6755i IP Phone User Guide Speeddial/Xfer Key Requirements and Functionality Speeddial/XferModel 6755i IP Phone User Guide 127 Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User GuideConfiguring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133Configuring a Services Key 134 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 135 136 Model 6755i IP Phone User Guide Configuring a Directory KeyDirectory Key Model 6755i IP Phone User Guide 137 138 Model 6755i IP Phone User Guide Configuring a Callers List KeyCallers List Key Model 6755i IP Phone User Guide 139 140 Model 6755i IP Phone User Guide Configuring an Intercom KeyIntercom Key Model 6755i IP Phone User Guide 141 142 Model 6755i IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143144 Model 6755i IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 147 148 Model 6755i IP Phone User Guide Configuring a None KeyNone Key Model 6755i IP Phone User Guide 149 150 Model 6755i IP Phone User Guide Configuring an Empty KeyEmpty Key Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 153 Making CallsDialing a Number Using Handsfree Speakerphone Making CallsPre-dialing a Number 154 Model 6755i IP Phone User GuideUsing a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset156 Model 6755i IP Phone User Guide Using IntercomUsing the Icom Key Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157Accessing the Redial List Redial158 Model 6755i IP Phone User Guide Deleting from the Redial ListMute Model 6755i IP Phone User Guide 159Receiving Calls Receiving CallsAnswering an Incoming Call 160 Model 6755i IP Phone User GuideSending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161Handling Calls Handling CallsPlacing a Call on Hold 162 Model 6755i IP Phone User GuideWhen on Hold Model 6755i IP Phone User Guide 163Automatic Hold Retrieving a Held CallScreen that displays when handset is lifted Transferring Calls164 Model 6755i IP Phone User Guide Blind TransferTo transfer a call to another extension Transfer Key when handset is liftedModel 6755i IP Phone User Guide 165 Local Conferencing Conferencing Calls166 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 167 Using Local ConferencingConference key when handset is lifted Centralized Conferencing for Sylantro and Broadsoft Servers 168 Model 6755i IP Phone User GuideJoining Two Active Calls in a Single Conference Using Centralized Conferencing Model 6755i IP Phone User Guide 169Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User GuideJoining Additional Parties to Active Conferences Ending CallsModel 6755i IP Phone User Guide 171 Accessing Your Directory Managing CallsManaging Calls Directory ListManaging the Directory List Sorting Entries and Quick Search FeatureModel 6755i IP Phone User Guide 173 174 Model 6755i IP Phone User Guide Adding New Entries to the Directory ListScreen Directory List LimitationsModel 6755i IP Phone User Guide 175 Editing Entries in the Directory List176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per EntryModel 6755i IP Phone User Guide 177 Arranging Multiple Screens178 Model 6755i IP Phone User Guide Deleting Entries from the Directory ListModel 6755i IP Phone User Guide 179 Saving Entries to the Directory ListDirectory Key Redial List Key 180 Model 6755i IP Phone User GuideDirectory Key Callers List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PCAccessing the Directory List 182 Model 6755i IP Phone User GuideDownload the Directory List Click on Operation-DirectoryCallers List Model 6755i IP Phone User Guide 183Caller’s List Screen Display Display Item DescriptionAccessing the Callers List 184 Model 6755i IP Phone User GuidePress the Callers List key. or Callers List Key Handsfree ButtonModel 6755i IP Phone User Guide 185 Editing Entries in the Callers List186 Model 6755i IP Phone User Guide Deleting Entries from the Callers ListDownload the Callers List Model 6755i IP Phone User Guide 187Downloading the Callers List to Your PC 188 Model 6755i IP Phone User Guide Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND Model 6755i IP Phone User Guide 189Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 191 Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI 192 Model 6755i IP Phone User Guide DND in Account ModeDND in Phone Mode Default DND in Custom Mode Call Forward Account-Based ConfigurationModel 6755i IP Phone User Guide 193 IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6755i IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6755i IP Phone User Guide 201Call Forward State Screen 202 Model 6755i IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6755i IP Phone User Guide 203 204 Model 6755i IP Phone User Guide CallsManaging Account Screen Cfwd in Custom ModeModel 6755i IP Phone User Guide 205 206 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 207 ChangeState No. Rings208 Model 6755i IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Model 6755i IP Phone User Guide 209210 Model 6755i IP Phone User Guide Using VoicemailVoicemail Additional Features Additional FeaturesStar Codes Suppress Dtmf PlaybackClick on Basic Settings-Preferences 212 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 213 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 214 Model 6755i IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6755i IP Phone User Guide 215 216 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 217 Configuring Call Waiting TonePlay Call Waiting Tone 218 Model 6755i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6755i IP Phone User Guide 219 Configuring XML Beep SupportXML Beep Support 220 Model 6755i IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing Model 6755i IP Phone User Guide 221Transfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User GuideSwitch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223224 Model 6755i IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6755i IP Phone User Guide 225 226 Model 6755i IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6755i IP Phone User Guide 227 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 228 Model 6755i IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6755i IP Phone User Guide 229 230 Model 6755i IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Call Features Model 6755i IP Phone User Guide 231Incoming Intercom Microphone MuteConfiguring Incoming Intercom Settings 232 Model 6755i IP Phone User GuideAuto-Answer/Play Warning Tone Allow BargeModel 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User GuideGroup RTP Paging receives RTP streams Configuring Group RTP PagingModel 6755i IP Phone User Guide 235 Group Paging RTP Settings 236 Model 6755i IP Phone User GuideConfiguring Lldp Elin Model 6755i IP Phone User Guide 237Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary SubscriptionCustomizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6755i IP Phone User Guide 239240 Model 6755i IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6755i IP Phone User Guide 241 IP Phone UI Screen During WAV StreamingOptions Key Key Redirection242 Model 6755i IP Phone User Guide XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6755i IP Phone User Guide 243244 Model 6755i IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model M670i and M675i Expansion Modules Model M670i and M675i Expansion ModulesModel 6755i IP Phone User Guide 245 Model M670i246 Model 6755i IP Phone User Guide Expansion Module keys support the following functionsUsing the Expansion Modules Model 6755i IP Phone User Guide 247M670i Expansion Module M675i Expansion Module2 Screen 248 Model 6755i IP Phone User Guide1 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial Key250 Model 6755i IP Phone User Guide Troubleshooting SolutionsTroubleshooting Solutions What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6755i IP Phone User Guide 251Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 253 How do I restart the IP phone?254 Model 6755i IP Phone User Guide How do I lock my phone?Model 6755i IP Phone User Guide 255 Page Limited Warranty Limited WarrantyWarranty Repair Services Model 6755i IP Phone User Guide 257After Warranty Service 258 Model 6755i IP Phone User GuideAppendix a Time Zone Codes Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table Time Zone Name Time Zone CodeNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide