Line Keys, Programmable Keys, and Softkeys | Aastra Telecom 6755i

Line Keys, Programmable Keys, and Softkeys

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP softkey, selects an extension from a list, and presses the Pickup softkey to answer the call.

Note: Your System Administrator must configure the extension range for the Group

Call Pickup feature. Contact your System Administrator for more information.

94	Model 6755i IP Phone User Guide

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Aastra Telecom 6755i manual Line Keys, Programmable Keys, and Softkeys

Contents

6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of Contents Line Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154 Using Intercom 156 Redial 158 Mute 159 Vii Using the Expansion Modules 247 Viii Documentation About this GuideAbout this Guide Model 6755i IP Phone User Guide Introduction Phone FeaturesIntroduction Requirements Installation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Started GettingIdle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen With Softkeys/Programmable Keys Configured Reference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset After Handset Pickup After Pressing More Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key Description IP Phone Keys and Key Descriptions None Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call Forward Methods for Customizing Your Phone Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Status OperationAvailable Functions for Softkeys and Programmable Keys Settings Headings Descriptions Basic Phone Status via IP Phone UI Phone StatusPhone Status Select Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Example Backup Registrar Line SIP Account Status Used? Status Description ConditionWhere Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Press Done Select Tone Set Setting Contrast Level Contrast LevelSelect Contrast Level Select Backlight Setting the BacklightBacklight Off If you selected Auto, press the Advanced softkey Live Dialpad Enabling/Disabling Live DialpadSelect Preferences Select Live Dialpad Audio Mode Set Audio Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Set Date and Date FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Select Screen Language LanguageSpecifying the Language to Use Français French Click on Basic Settings-Preferences-Language Settings French Language InputKeypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters Spanish German Configuring Language Input Using the IP Phone UI ItalianExample Click on Basic Settings- Preferences-Language Settings Select Input Language Latin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Click on Operation-Reset Restarting your phoneSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Click on Operation-Phone Lock Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Services Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Key Function Description Speeddial/Conf PagingEmpty Softkey Type Default States State-Based Softkeys Bottom Keys onlyState Description Key Display Behavior Label LAB Key 12 configured as a speeddial Sat Jan 1 1218am Line Key Softkey Line/Call Appearance Lights Line Keys, Programmable Keys, and Softkeys Configuring a Line Key Softkeys Programmable Keys Speeddial Prefix Access levelKeySpeeddial Key Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD button Line Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys LineKeys, and Softkeys Select Preferences Select Speed Dial Edit Edit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED Table Available Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCP Using Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User Guide Configuring XML Services Model 6755i IP Phone User Guide 101 102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103 104 Model 6755i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6755i IP Phone User Guide 105 106 Model 6755i IP Phone User Guide From an XML Key Configuring a WebApps Key WebApps KeyModel 6755i IP Phone User Guide 107 Using the WebApps Key To use the WebApps key Configuring a Flash Key Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Configuring a Sprecode Key Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Static Configuration Park/Pickup KeysModel 6755i IP Phone User Guide 113 Park/Pickup Call Server Configuration Values 114 Model 6755i IP Phone User GuideServer Park Values Pickup Values Configuring Park /Pickup using Static Configuration Click on Basic Settings-Preferences-GeneralModel 6755i IP Phone User Guide 115 Configuring Park/Pickup using Key Configuration Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI 116 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6755i IP Phone User Guide 119 Pickup a Parked Call 120 Model 6755i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works Model 6755i IP Phone User Guide 121 Configuring a Call Forward Key Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 BLF/Xfer 124 Model 6755i IP Phone User GuideBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125 126 Model 6755i IP Phone User Guide Speeddial/Xfer Model 6755i IP Phone User Guide 127Speeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User Guide Configuring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131 132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133 Configuring a Services Key 134 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 135 Configuring a Directory Key Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Configuring a Callers List Key Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Configuring an Intercom Key Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Configuring a Phone Lock Key Phone Lock Key142 Model 6755i IP Phone User Guide Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143 Configuring a Paging Key Paging Key Sends the RTP Stream144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 147 Configuring a None Key None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Configuring an Empty Key Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User Guide Making Calls Dialing a NumberModel 6755i IP Phone User Guide 153 Pre-dialing a Number Using Handsfree SpeakerphoneMaking Calls 154 Model 6755i IP Phone User Guide To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Using Intercom Using the Icom Key156 Model 6755i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157 158 Model 6755i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial List Mute Model 6755i IP Phone User Guide 159 Answering an Incoming Call Receiving CallsReceiving Calls 160 Model 6755i IP Phone User Guide Sending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161 Placing a Call on Hold Handling CallsHandling Calls 162 Model 6755i IP Phone User Guide Automatic Hold When on HoldModel 6755i IP Phone User Guide 163 Retrieving a Held Call 164 Model 6755i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind Transfer Transfer Key when handset is lifted Model 6755i IP Phone User Guide 165To transfer a call to another extension Conferencing Calls 166 Model 6755i IP Phone User GuideLocal Conferencing Using Local Conferencing Conference key when handset is liftedModel 6755i IP Phone User Guide 167 168 Model 6755i IP Phone User Guide Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Model 6755i IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User Guide Ending Calls Model 6755i IP Phone User Guide 171Joining Additional Parties to Active Conferences Managing Calls Accessing Your DirectoryManaging Calls Directory List Sorting Entries and Quick Search Feature Model 6755i IP Phone User Guide 173Managing the Directory List Screen 174 Model 6755i IP Phone User GuideAdding New Entries to the Directory List Directory List Limitations Model 6755i IP Phone User Guide 175 Editing Entries in the Directory List 176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6755i IP Phone User Guide 177 Arranging Multiple Screens 178 Model 6755i IP Phone User Guide Deleting Entries from the Directory List Model 6755i IP Phone User Guide 179 Saving Entries to the Directory List 180 Model 6755i IP Phone User Guide Directory Key Callers List KeyDirectory Key Redial List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PC Download the Directory List Accessing the Directory List182 Model 6755i IP Phone User Guide Click on Operation-Directory Caller’s List Screen Display Callers ListModel 6755i IP Phone User Guide 183 Display Item Description Press the Callers List key. or Accessing the Callers List184 Model 6755i IP Phone User Guide Callers List Key Handsfree Button Model 6755i IP Phone User Guide 185 Editing Entries in the Callers List 186 Model 6755i IP Phone User Guide Deleting Entries from the Callers List Model 6755i IP Phone User Guide 187 Downloading the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration188 Model 6755i IP Phone User Guide Configuring DND Model 6755i IP Phone User Guide 189 Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User Guide Click on Basic Settings-Account Configuration Using DND Modes via the IP Phone UIModel 6755i IP Phone User Guide 191 DND in Account Mode DND in Phone Mode Default192 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 193 DND in Custom ModeCall Forward Account-Based Configuration IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195 196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Using Cfwd via the IP Phone UI Cfwd in Account ModeModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 201 Call Forward State ScreenChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Mode Screen No Cfwd phone202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Calls Managing204 Model 6755i IP Phone User Guide Cfwd in Custom Mode Model 6755i IP Phone User Guide 205Account Screen 206 Model 6755i IP Phone User Guide State Model 6755i IP Phone User Guide 207Change No. Rings 208 Model 6755i IP Phone User Guide Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6755i IP Phone User Guide 209 Using Voicemail Voicemail210 Model 6755i IP Phone User Guide Star Codes Additional FeaturesAdditional Features Suppress Dtmf Playback Click on Basic Settings-Preferences 212 Model 6755i IP Phone User Guide Configuring Display of Dtmf Digits Display Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Enable/Disable Call Waiting Model 6755i IP Phone User Guide 215Enabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Configuring Call Waiting Tone Play Call Waiting ToneModel 6755i IP Phone User Guide 217 Configuring Stuttered Dial Tone Stuttered Dial Tone218 Model 6755i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6755i IP Phone User Guide 219 Status Scroll Delay Configuring Status Scroll Delay220 Model 6755i IP Phone User Guide Transfer/Conference Call Behavior Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 221 Intercom Behavior Configuring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User Guide Switch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223 Preferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls226 Model 6755i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call isModel 6755i IP Phone User Guide 227 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Message Waiting Indicator Configuring Message Waiting Indicator230 Model 6755i IP Phone User Guide Incoming Intercom Incoming Intercom Call FeaturesModel 6755i IP Phone User Guide 231 Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom Settings232 Model 6755i IP Phone User Guide Allow Barge Model 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User Guide Configuring Group RTP Paging Model 6755i IP Phone User Guide 235Group RTP Paging receives RTP streams Group Paging RTP Settings 236 Model 6755i IP Phone User Guide Configuring Lldp Elin Model 6755i IP Phone User Guide 237 Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary Subscription Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Model 6755i IP Phone User Guide 239 Answer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications240 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 241 Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV Streaming Key Redirection 242 Model 6755i IP Phone User GuideOptions Key RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone Model 6755i IP Phone User Guide 243 Hold Feature Enhancement for Broadsoft Servers IP Phone UI when Broadsoft CMS is Enabled244 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 245 Model M670i and M675i Expansion ModulesModel M670i and M675i Expansion Modules Model M670i 246 Model 6755i IP Phone User Guide Expansion Module keys support the following functions M670i Expansion Module Using the Expansion ModulesModel 6755i IP Phone User Guide 247 M675i Expansion Module 248 Model 6755i IP Phone User Guide 1 Screen2 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial Key Troubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? Model 6755i IP Phone User Guide 251 Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 253 How do I restart the IP phone? 254 Model 6755i IP Phone User Guide How do I lock my phone? Model 6755i IP Phone User Guide 255 Page Warranty Repair Services Limited WarrantyLimited Warranty Model 6755i IP Phone User Guide 257 After Warranty Service 258 Model 6755i IP Phone User Guide Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesAppendix a Time Zone Codes Time Zone Name Time Zone Code NST Time SGT Index Index Index-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide