Aastra Telecom 6755i specification

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6755i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable key, or expansion module key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

•User ID: the phone number(s) used to login into the queue.

•Password: the password used to login to the queue.

•Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" softkey displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

•you make yourself “available” again by pressing the "Available" softkey.

•an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the phone.

Note: It is recommended you configure no more than a single ACD softkey, programmable key, or expansion module key per IP phone.

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide

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Aastra Telecom 6755i manual Automatic Call Distribution ACD Key for Sylantro Servers

Contents

6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of Contents Dialing a Number 153 Pre-dialing a Number 154 Line Keys, Programmable Keys, and Softkeys Vii Using Intercom 156 Redial 158 Mute 159 Viii Using the Expansion Modules 247 About this Guide About this GuideDocumentation Model 6755i IP Phone User Guide Introduction Phone FeaturesIntroduction Requirements Installation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Getting StartedIdle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers List Reference Idle Screen With Softkeys/Programmable Keys Configured Screen Display After Picking Up the Handset Idle Screen with Voicemail Messages After Handset Pickup After Pressing More IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key Description IP Phone Keys and Key Descriptions None Phone Options via the IP Phone UI Methods for Customizing Your PhoneOption Number Call Forward Simplified Options Menu Methods for Customizing Your Phone References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys and Programmable Keys Headings Descriptions Basic Settings Phone Status Phone StatusPhone Status via IP Phone UI Select Phone Status Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP Address Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Status Description Condition Example Backup Registrar Line SIP Account Status Used?Where Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone Press Done Select Tone Set Click on Basic Settings-Preferences-Ring Tones Contrast Level Setting Contrast LevelSelect Contrast Level Backlight Setting the BacklightSelect Backlight Off If you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio Mode Setting Audio Mode and Headset Mic Volume Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Time and Date Configuring Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Set Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Select Preferences Select Time and Date Select Time Zone Set Time ZoneDaylight Savings Time Set Time Servers Min summertime 1h summertime Automatic DefaultSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Specifying the Language to Use LanguageSelect Screen Language Français French Click on Basic Settings-Preferences-Language Settings Keypad Input Alphabet Tables English Language InputFrench Key Uppercase Characters Lowercase Characters German Spanish Italian Configuring Language Input Using the IP Phone UIExample Select Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Setting a User Password User PasswordSelect User Password and press Select If you change the password Then you need to Click on Operation-User Password Reset a User Password Resetting a User Password Restarting your phone Click on Operation-ResetSelect Restart Phone Locking/Unlocking a Phone Phone LockLock the Phone Unlock the Phone Lock the Phone? field, click Click on Operation-Phone Lock Emergency Description Number Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Line Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Softkeys and Programmable Keys ServicesDirectory None Callers List Programmable Keys Softkeys Keys Paging Key Function Description Speeddial/ConfEmpty State-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Label LAB Key Display Behavior Sat Jan 1 1218am Key 12 configured as a speeddial Softkey Line/Call Appearance Lights Line Key Line Keys, Programmable Keys, and Softkeys Softkeys Configuring a Line Key Programmable Keys Speeddial Key Access levelKeySpeeddial Prefix Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit Option Line Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Keys, and Softkeys LineEditing Speeddial Keys Select Preferences Select Speed Dial Edit Edit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND Key Softkeys Busy Lamp Field BLF Key Global Configuring a BLF Key Through BLF List Key Configuring a BLF List Key Softkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table Using the ACD Key Available Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call Pickup Using Group Call Pickup GCP 100 Model 6755i IP Phone User Guide XML Key Model 6755i IP Phone User Guide 101 Configuring XML Services 102 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 103 Configuring an XML Key 104 Model 6755i IP Phone User Guide From the Services Menu Accessing the XML ServiceServices Key Model 6755i IP Phone User Guide 105 From an XML Key 106 Model 6755i IP Phone User Guide WebApps Key Configuring a WebApps KeyModel 6755i IP Phone User Guide 107 To use the WebApps key Using the WebApps Key Flash Key Configuring a Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Sprecode Key Configuring a Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Keys Park/Pickup Static ConfigurationModel 6755i IP Phone User Guide 113 114 Model 6755i IP Phone User Guide Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static ConfigurationModel 6755i IP Phone User Guide 115 Key Configuration Using the Aastra Web UI Park/Pickup Key ConfigurationConfiguring Park/Pickup using Key Configuration 116 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 119 Using the Park Call/Pickup Parked Call FeaturePark a Call Pickup a Parked Call Last Call Return lcr Key Sylantro Servers only Configuring a Last Call Return Key120 Model 6755i IP Phone User Guide How it works Model 6755i IP Phone User Guide 121 Call Forward Key Configuring a Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 124 Model 6755i IP Phone User Guide BLF/XferBLF/Xfer Key Requirements and Functionality Model 6755i IP Phone User Guide 125 Configuring a BLF/Xfer Key 126 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 127 Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality 128 Model 6755i IP Phone User Guide Configuring a Speeddial/Xfer Key Model 6755i IP Phone User Guide 129 130 Model 6755i IP Phone User Guide Speeddial/Conf Model 6755i IP Phone User Guide 131 Configuring a Speeddial/Conf Key 132 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 133 Services Key 134 Model 6755i IP Phone User Guide Configuring a Services Key Model 6755i IP Phone User Guide 135 Directory Key Configuring a Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Callers List Key Configuring a Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Intercom Key Configuring an Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 143 Using the Lock/Unlock Key on the IP Phone Paging Key Sends the RTP Stream Configuring a Paging Key144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 146 Model 6755i IP Phone User Guide Using the Paging Key Model 6755i IP Phone User Guide 147 None Key Configuring a None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Empty Key Configuring an Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 152 Model 6755i IP Phone User Guide Deleting a Key Dialing a Number Making CallsModel 6755i IP Phone User Guide 153 Making Calls Using Handsfree SpeakerphonePre-dialing a Number 154 Model 6755i IP Phone User Guide Advanced Volume Controls for the Headset Mic Using a HeadsetTo change this volume To Make and Receive Calls Using a Headset Using the Icom Key Using Intercom156 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 157 Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial List158 Model 6755i IP Phone User Guide Deleting from the Redial List Model 6755i IP Phone User Guide 159 Mute Receiving Calls Receiving CallsAnswering an Incoming Call 160 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 161 Sending an Incoming Call to Voicemail Handling Calls Handling CallsPlacing a Call on Hold 162 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 163 When on HoldAutomatic Hold Retrieving a Held Call Transferring Calls Screen that displays when handset is lifted164 Model 6755i IP Phone User Guide Blind Transfer Model 6755i IP Phone User Guide 165 Transfer Key when handset is liftedTo transfer a call to another extension 166 Model 6755i IP Phone User Guide Conferencing CallsLocal Conferencing Conference key when handset is lifted Using Local ConferencingModel 6755i IP Phone User Guide 167 Joining Two Active Calls in a Single Conference 168 Model 6755i IP Phone User GuideCentralized Conferencing for Sylantro and Broadsoft Servers Model 6755i IP Phone User Guide 169 Using Centralized Conferencing 170 Model 6755i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6755i IP Phone User Guide 171 Ending CallsJoining Additional Parties to Active Conferences Managing Calls Accessing Your DirectoryManaging Calls Directory List Model 6755i IP Phone User Guide 173 Sorting Entries and Quick Search FeatureManaging the Directory List Adding New Entries to the Directory List 174 Model 6755i IP Phone User GuideScreen Directory List Limitations Editing Entries in the Directory List Model 6755i IP Phone User Guide 175 Scrolling Multiple Screens Per Entry 176 Model 6755i IP Phone User Guide Arranging Multiple Screens Model 6755i IP Phone User Guide 177 Deleting Entries from the Directory List 178 Model 6755i IP Phone User Guide Saving Entries to the Directory List Model 6755i IP Phone User Guide 179 Directory Key Callers List Key 180 Model 6755i IP Phone User GuideDirectory Key Redial List Key Downloading the Directory List to Your PC Model 6755i IP Phone User Guide 181 182 Model 6755i IP Phone User Guide Accessing the Directory ListDownload the Directory List Click on Operation-Directory Model 6755i IP Phone User Guide 183 Callers ListCaller’s List Screen Display Display Item Description 184 Model 6755i IP Phone User Guide Accessing the Callers ListPress the Callers List key. or Callers List Key Handsfree Button Editing Entries in the Callers List Model 6755i IP Phone User Guide 185 Deleting Entries from the Callers List 186 Model 6755i IP Phone User Guide Downloading the Callers List to Your PC Model 6755i IP Phone User Guide 187Download the Callers List DND Account-Based Configuration Account Configuration DND and Call Forwarding188 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 189 Configuring DND 190 Model 6755i IP Phone User Guide Configuring DND Using the Aastra Web UI Using DND Modes via the IP Phone UI Click on Basic Settings-Account ConfigurationModel 6755i IP Phone User Guide 191 DND in Phone Mode Default DND in Account Mode192 Model 6755i IP Phone User Guide Call Forward Account-Based Configuration DND in Custom ModeModel 6755i IP Phone User Guide 193 IndicatesPage Model 6755i IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI 196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Call Forward State Screen Model 6755i IP Phone User Guide 201Change the State Change the Number Change the No. Rings Mode Screen No Cfwd phone Cfwd in Phone Mode202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Managing Calls204 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 205 Cfwd in Custom ModeAccount Screen 206 Model 6755i IP Phone User Guide Change Model 6755i IP Phone User Guide 207State No. Rings 208 Model 6755i IP Phone User Guide Accessing and Clearing Missed Calls Missed Calls IndicatorServices Key Callers List Model 6755i IP Phone User Guide 209 Voicemail Using Voicemail210 Model 6755i IP Phone User Guide Additional Features Additional FeaturesStar Codes Suppress Dtmf Playback 212 Model 6755i IP Phone User Guide Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 215 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6755i IP Phone User Guide 217 Stuttered Dial Tone Configuring Stuttered Dial Tone218 Model 6755i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6755i IP Phone User Guide 219 Configuring Status Scroll Delay Status Scroll Delay220 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 221 Incoming Call Interrupts DialingTransfer/Conference Call Behavior Intercom Behavior 222 Model 6755i IP Phone User Guide Configuring Incoming Call Interrupts Dialing Model 6755i IP Phone User Guide 223 Switch UI Focus to Ringing Line Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls226 Model 6755i IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6755i IP Phone User Guide 227 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Configuring Message Waiting Indicator Message Waiting Indicator230 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 231 Incoming Intercom Call FeaturesIncoming Intercom Microphone Mute 232 Model 6755i IP Phone User Guide Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge Model 6755i IP Phone User Guide 233 234 Model 6755i IP Phone User Guide Using Redial Key for Last Number Redial Model 6755i IP Phone User Guide 235 Configuring Group RTP PagingGroup RTP Paging receives RTP streams 236 Model 6755i IP Phone User Guide Group Paging RTP Settings Model 6755i IP Phone User Guide 237 Configuring Lldp Elin Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Autodial Hotline and Warmline Customizable Callers List Key and Services KeyCentralized Conferencing Model 6755i IP Phone User Guide 239 XML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications240 Model 6755i IP Phone User Guide Playing a WAV File On Your Phone Using the Keypad During Active XML ApplicationsModel 6755i IP Phone User Guide 241 IP Phone UI Screen During WAV Streaming 242 Model 6755i IP Phone User Guide Key RedirectionOptions Key XML Override for a Locked Phone XML Applications and Off-Hook InteractionRTP Recording and Simultaneous Playing Model 6755i IP Phone User Guide 243 IP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers244 Model 6755i IP Phone User Guide Model M670i and M675i Expansion Modules Model M670i and M675i Expansion ModulesModel 6755i IP Phone User Guide 245 Model M670i Expansion Module keys support the following functions 246 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 247 Using the Expansion ModulesM670i Expansion Module M675i Expansion Module 1 Screen 248 Model 6755i IP Phone User Guide2 Screen Press-and-Hold to Create a Speeddial Key Model 6755i IP Phone User Guide 249 Troubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide Why does my phone display the No Service message? What are services, and how do I use them?How do I change my user password? Model 6755i IP Phone User Guide 251 252 Model 6755i IP Phone User Guide Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Model 6755i IP Phone User Guide 253 How do I lock my phone? 254 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 255 Page Limited Warranty Limited WarrantyWarranty Repair Services Model 6755i IP Phone User Guide 257 258 Model 6755i IP Phone User Guide After Warranty Service Appendix a Time Zone Codes Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table Time Zone Name Time Zone Code NST Time SGT Index Index Index-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide