Aastra Telecom 6755i manual Using the ACD Feature on your IP Phone

Programmable Keys

Note: It is recommended you configure no more than a single ACD programmable key or Expansion Module key per IP phone.

7.Select from "Key 1" through "Key 6"

8.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Expansion Module Keys

9.Select from “Key 1” through “Key 36” (M670i) or

Select from “Key 1” through “Key 60” (M675i)

10.(M675i) In the "Label" field, enter a label to apply to this ACD key.

11.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

12.Click to save your changes.

Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD softkey, programmable key,. or expansion module key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key ( ). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide 91