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Aastra Telecom 6755i manual Hold Feature Enhancement for Broadsoft Servers

Models: 6755i

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Available Features Enabled by Administrators

“Hold” Feature Enhancement (for Broadsoft Servers)

The Hold feature allows you to put an active call on “hold,” then retrieve the call later. This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality.

Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)

If enabled by an Administrator, the 6755i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login screen with Username and Password. Username can be up to 40 characters and Password can be up to 20 characters. A System Administrator can optionally configure a Domain Name to be used as the Username (e.g. username@domain.com). A user can navigate the screen using the navigation keys (arrow keys) on the phone. The screen provides a SUBMIT key for submission of the field information, and a CANCEL key for exiting the login screen. Appropriate messages display if the phone reaches a timeout while trying to connect to the server, or if a Username or Password are incorrect.

Once the login information for a specific user is entered and accepted by the server, the phone reboots and downloads the user profile.

IP Phone UI when Broadsoft CMS is Enabled

When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display:

	Login Screen	Username/Password Screen
L1	471348471	Please Enter:
	Tues Jan1 10:00am	Username:
		Password:
		- Backspace	Cancel -
	Log In -	- abc...	Submit -
		- abc...	Submit -

244	Model 6755i IP Phone User Guide

Image 252

Aastra Telecom manual Hold Feature Enhancement for Broadsoft Servers, Model 6755i IP Phone User Guide

Contents

6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of ContentsLine Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154Using Intercom 156 Redial 158 Mute 159 ViiUsing the Expansion Modules 247 ViiiAbout this Guide About this GuideDocumentation Model 6755i IP Phone User GuidePhone Features IntroductionIntroduction RequirementsInstallation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Started GettingIdle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle ScreenIdle Screen With Softkeys/Programmable Keys Configured ReferenceIdle Screen with Voicemail Messages Screen Display After Picking Up the HandsetAfter Handset Pickup After Pressing More IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key DescriptionIP Phone Keys and Key Descriptions None Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call ForwardMethods for Customizing Your Phone Simplified Options MenuUsing the IP Phone UI ReferencesUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Headings Descriptions Status OperationAvailable Functions for Softkeys and Programmable Keys Settings Headings Descriptions BasicPhone Status Phone StatusPhone Status via IP Phone UI Select Phone StatusFinding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusExample Backup Registrar Line SIP Account Status Used? Status Description ConditionWhere Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetSetting Contrast Level Contrast LevelSelect Contrast Level Setting the Backlight BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Live Dialpad Enabling/Disabling Live DialpadSelect Preferences Select Live Dialpad Audio Mode Set AudioHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSelect Time Format Set Date and Date FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français FrenchClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanConfiguring Language Input Using the IP Phone UI ItalianExample Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordClick on Operation-Reset Restarting your phoneSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Services Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Key Function Description Speeddial/Conf PagingEmpty Softkey Type Default States State-Based Softkeys Bottom Keys onlyState Description Key Display Behavior Label LABKey 12 configured as a speeddial Sat Jan 1 1218amLine Key Softkey Line/Call Appearance LightsLine Keys, Programmable Keys, and Softkeys Configuring a Line Key SoftkeysProgrammable Keys Access levelKey Speeddial KeySpeeddial Prefix Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Line Keys, and SoftkeysEditing Speeddial Keys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Configuring a BLF List Key BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED TableAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User GuideConfiguring XML Services Model 6755i IP Phone User Guide 101102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103104 Model 6755i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6755i IP Phone User Guide 105106 Model 6755i IP Phone User Guide From an XML KeyConfiguring a WebApps Key WebApps KeyModel 6755i IP Phone User Guide 107 Using the WebApps Key To use the WebApps keyConfiguring a Flash Key Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Configuring a Sprecode Key Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Static Configuration Park/Pickup KeysModel 6755i IP Phone User Guide 113 Park/Pickup Call Server Configuration Values 114 Model 6755i IP Phone User GuideServer Park Values Pickup Values Configuring Park /Pickup using Static Configuration Click on Basic Settings-Preferences-GeneralModel 6755i IP Phone User Guide 115 Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration 116 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Using the Park Call/Pickup Parked Call Feature Model 6755i IP Phone User Guide 119Park a Call Pickup a Parked CallConfiguring a Last Call Return Key Last Call Return lcr Key Sylantro Servers only120 Model 6755i IP Phone User Guide How it worksModel 6755i IP Phone User Guide 121 Configuring a Call Forward Key Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 BLF/Xfer 124 Model 6755i IP Phone User GuideBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125126 Model 6755i IP Phone User Guide Speeddial/Xfer Model 6755i IP Phone User Guide 127Speeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User GuideConfiguring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133Configuring a Services Key 134 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 135 Configuring a Directory Key Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Configuring a Callers List Key Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Configuring an Intercom Key Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Configuring a Phone Lock Key Phone Lock Key142 Model 6755i IP Phone User Guide Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143Configuring a Paging Key Paging Key Sends the RTP Stream144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 147 Configuring a None Key None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Configuring an Empty Key Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User GuideMaking Calls Dialing a NumberModel 6755i IP Phone User Guide 153 Using Handsfree Speakerphone Making CallsPre-dialing a Number 154 Model 6755i IP Phone User GuideUsing a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a HeadsetUsing Intercom Using the Icom Key156 Model 6755i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157Accessing the Redial List Redial158 Model 6755i IP Phone User Guide Deleting from the Redial ListMute Model 6755i IP Phone User Guide 159Receiving Calls Receiving CallsAnswering an Incoming Call 160 Model 6755i IP Phone User GuideSending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161Handling Calls Handling CallsPlacing a Call on Hold 162 Model 6755i IP Phone User GuideWhen on Hold Model 6755i IP Phone User Guide 163Automatic Hold Retrieving a Held CallScreen that displays when handset is lifted Transferring Calls164 Model 6755i IP Phone User Guide Blind TransferTransfer Key when handset is lifted Model 6755i IP Phone User Guide 165To transfer a call to another extension Conferencing Calls 166 Model 6755i IP Phone User GuideLocal Conferencing Using Local Conferencing Conference key when handset is liftedModel 6755i IP Phone User Guide 167 168 Model 6755i IP Phone User Guide Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Model 6755i IP Phone User Guide 169Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User GuideEnding Calls Model 6755i IP Phone User Guide 171Joining Additional Parties to Active Conferences Accessing Your Directory Managing CallsManaging Calls Directory ListSorting Entries and Quick Search Feature Model 6755i IP Phone User Guide 173Managing the Directory List 174 Model 6755i IP Phone User Guide Adding New Entries to the Directory ListScreen Directory List LimitationsModel 6755i IP Phone User Guide 175 Editing Entries in the Directory List176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per EntryModel 6755i IP Phone User Guide 177 Arranging Multiple Screens178 Model 6755i IP Phone User Guide Deleting Entries from the Directory ListModel 6755i IP Phone User Guide 179 Saving Entries to the Directory List180 Model 6755i IP Phone User Guide Directory Key Callers List KeyDirectory Key Redial List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PCAccessing the Directory List 182 Model 6755i IP Phone User GuideDownload the Directory List Click on Operation-DirectoryCallers List Model 6755i IP Phone User Guide 183Caller’s List Screen Display Display Item DescriptionAccessing the Callers List 184 Model 6755i IP Phone User GuidePress the Callers List key. or Callers List Key Handsfree ButtonModel 6755i IP Phone User Guide 185 Editing Entries in the Callers List186 Model 6755i IP Phone User Guide Deleting Entries from the Callers ListModel 6755i IP Phone User Guide 187 Downloading the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration188 Model 6755i IP Phone User Guide Configuring DND Model 6755i IP Phone User Guide 189Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User GuideClick on Basic Settings-Account Configuration Using DND Modes via the IP Phone UIModel 6755i IP Phone User Guide 191 DND in Account Mode DND in Phone Mode Default192 Model 6755i IP Phone User Guide DND in Custom Mode Call Forward Account-Based ConfigurationModel 6755i IP Phone User Guide 193 IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Using Cfwd via the IP Phone UI Cfwd in Account ModeModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 201 Call Forward State ScreenChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Mode Screen No Cfwd phone202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Calls Managing204 Model 6755i IP Phone User Guide Cfwd in Custom Mode Model 6755i IP Phone User Guide 205Account Screen 206 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 207 ChangeState No. Rings208 Model 6755i IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Model 6755i IP Phone User Guide 209Using Voicemail Voicemail210 Model 6755i IP Phone User Guide Additional Features Additional FeaturesStar Codes Suppress Dtmf PlaybackClick on Basic Settings-Preferences 212 Model 6755i IP Phone User GuideConfiguring Display of Dtmf Digits Display Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Enable/Disable Call Waiting Model 6755i IP Phone User Guide 215Enabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Configuring Call Waiting Tone Play Call Waiting ToneModel 6755i IP Phone User Guide 217 Configuring Stuttered Dial Tone Stuttered Dial Tone218 Model 6755i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6755i IP Phone User Guide 219 Status Scroll Delay Configuring Status Scroll Delay220 Model 6755i IP Phone User Guide Incoming Call Interrupts Dialing Model 6755i IP Phone User Guide 221Transfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User GuideSwitch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223Preferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls226 Model 6755i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call isModel 6755i IP Phone User Guide 227 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Message Waiting Indicator Configuring Message Waiting Indicator230 Model 6755i IP Phone User Guide Incoming Intercom Call Features Model 6755i IP Phone User Guide 231Incoming Intercom Microphone MuteConfiguring Incoming Intercom Settings 232 Model 6755i IP Phone User GuideAuto-Answer/Play Warning Tone Allow BargeModel 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User GuideConfiguring Group RTP Paging Model 6755i IP Phone User Guide 235Group RTP Paging receives RTP streams Group Paging RTP Settings 236 Model 6755i IP Phone User GuideConfiguring Lldp Elin Model 6755i IP Phone User Guide 237Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary SubscriptionCustomizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6755i IP Phone User Guide 239Answer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications240 Model 6755i IP Phone User Guide Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6755i IP Phone User Guide 241 IP Phone UI Screen During WAV StreamingKey Redirection 242 Model 6755i IP Phone User GuideOptions Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6755i IP Phone User Guide 243Hold Feature Enhancement for Broadsoft Servers IP Phone UI when Broadsoft CMS is Enabled244 Model 6755i IP Phone User Guide Model M670i and M675i Expansion Modules Model M670i and M675i Expansion ModulesModel 6755i IP Phone User Guide 245 Model M670i246 Model 6755i IP Phone User Guide Expansion Module keys support the following functionsUsing the Expansion Modules Model 6755i IP Phone User Guide 247M670i Expansion Module M675i Expansion Module248 Model 6755i IP Phone User Guide 1 Screen2 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial KeyTroubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6755i IP Phone User Guide 251Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 253 How do I restart the IP phone?254 Model 6755i IP Phone User Guide How do I lock my phone?Model 6755i IP Phone User Guide 255 Page Limited Warranty Limited WarrantyWarranty Repair Services Model 6755i IP Phone User Guide 257After Warranty Service 258 Model 6755i IP Phone User GuideAppendix a Time Zone Codes Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table Time Zone Name Time Zone CodeNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide