Aastra Telecom 6755i specs

Line Keys, Programmable Keys, and Softkeys

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 6755i IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Programmable Keys. or

Click on Operation->Expansion Module <N>.

Softkeys

2.Select from "Key 1" through "Key 20".

3.In the "Type" field, select "Auto call distribution".

4.In the "Label" field, enter a label to apply to this ACD key.

5.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

6.In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.

90	Model 6755i IP Phone User Guide

Image 98

Aastra Telecom 6755i manual Configuring an Automatic Call Distribution ACD Key

Contents

6755i IP Phone Page Iii Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents Line Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154 Using Intercom 156 Redial 158 Mute 159 Vii Using the Expansion Modules 247 Viii Documentation About this GuideAbout this Guide Model 6755i IP Phone User Guide Introduction Phone FeaturesIntroduction Requirements Installation and Setup Plugging in and Starting the Phone Getting StartedGetting Started Updating Configuration Idle Screen StartedGetting Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen With Softkeys/Programmable Keys Configured Reference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset After Handset Pickup After Pressing More Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key Description IP Phone Keys and Key Descriptions None Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call Forward Methods for Customizing Your Phone Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys and Programmable Keys Headings Descriptions StatusOperation Settings Headings Descriptions Basic Phone Status via IP Phone UI Phone StatusPhone Status Select Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Where Example Backup Registrar Line SIP Account Status Used?Status Description Condition Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Press Done Select Tone Set Select Contrast Level Setting Contrast LevelContrast Level Select Backlight Setting the BacklightBacklight Off If you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set Audio Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Select Screen Language LanguageSpecifying the Language to Use Français French Click on Basic Settings-Preferences-Language Settings French Language InputKeypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters Spanish German Example Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input Language Latin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Click on Operation-Phone Lock Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Multiple Line and Call Appearances Line Keys, Programmable Keys, and SoftkeysLine Keys, Programmable Keys, and Softkeys Directory None Callers List Programmable Keys Softkeys ServicesSoftkeys and Programmable Keys Keys Empty Key Function Description Speeddial/ConfPaging State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LAB Key 12 configured as a speeddial Sat Jan 1 1218am Line Key Softkey Line/Call Appearance Lights Line Keys, Programmable Keys, and Softkeys Configuring a Line Key Softkeys Programmable Keys Speeddial Prefix Access levelKeySpeeddial Key Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD button Line Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys LineKeys, and Softkeys Select Preferences Select Speed Dial Edit Edit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Configuring a BLF List Key BLF List Key Softkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED Table Available Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCP Using Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User Guide Configuring XML Services Model 6755i IP Phone User Guide 101 102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103 104 Model 6755i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6755i IP Phone User Guide 105 106 Model 6755i IP Phone User Guide From an XML Key Model 6755i IP Phone User Guide 107 Configuring a WebApps KeyWebApps Key Using the WebApps Key To use the WebApps key Model 6755i IP Phone User Guide 109 Configuring a Flash KeyFlash Key 110 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 111 Configuring a Sprecode KeySprecode Key 112 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 113 Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration Values114 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 115 Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Configuring Park/Pickup using Key Configuration Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI 116 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6755i IP Phone User Guide 119 Pickup a Parked Call 120 Model 6755i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works Model 6755i IP Phone User Guide 121 122 Model 6755i IP Phone User Guide Configuring a Call Forward KeyCall Forward Key Model 6755i IP Phone User Guide 123 BLF/Xfer Key Requirements and Functionality BLF/Xfer124 Model 6755i IP Phone User Guide Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125 126 Model 6755i IP Phone User Guide Speeddial/Xfer Key Requirements and Functionality Speeddial/XferModel 6755i IP Phone User Guide 127 Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User Guide Configuring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131 132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133 Configuring a Services Key 134 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 135 136 Model 6755i IP Phone User Guide Configuring a Directory KeyDirectory Key Model 6755i IP Phone User Guide 137 138 Model 6755i IP Phone User Guide Configuring a Callers List KeyCallers List Key Model 6755i IP Phone User Guide 139 140 Model 6755i IP Phone User Guide Configuring an Intercom KeyIntercom Key Model 6755i IP Phone User Guide 141 142 Model 6755i IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143 144 Model 6755i IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 147 148 Model 6755i IP Phone User Guide Configuring a None KeyNone Key Model 6755i IP Phone User Guide 149 150 Model 6755i IP Phone User Guide Configuring an Empty KeyEmpty Key Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 153 Making CallsDialing a Number Pre-dialing a Number Using Handsfree SpeakerphoneMaking Calls 154 Model 6755i IP Phone User Guide To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset 156 Model 6755i IP Phone User Guide Using IntercomUsing the Icom Key Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157 158 Model 6755i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial List Mute Model 6755i IP Phone User Guide 159 Answering an Incoming Call Receiving CallsReceiving Calls 160 Model 6755i IP Phone User Guide Sending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161 Placing a Call on Hold Handling CallsHandling Calls 162 Model 6755i IP Phone User Guide Automatic Hold When on HoldModel 6755i IP Phone User Guide 163 Retrieving a Held Call 164 Model 6755i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Transfer Key when handset is liftedModel 6755i IP Phone User Guide 165 Local Conferencing Conferencing Calls166 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 167 Using Local ConferencingConference key when handset is lifted Centralized Conferencing for Sylantro and Broadsoft Servers 168 Model 6755i IP Phone User GuideJoining Two Active Calls in a Single Conference Using Centralized Conferencing Model 6755i IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User Guide Joining Additional Parties to Active Conferences Ending CallsModel 6755i IP Phone User Guide 171 Managing Calls Accessing Your DirectoryManaging Calls Directory List Managing the Directory List Sorting Entries and Quick Search FeatureModel 6755i IP Phone User Guide 173 Screen 174 Model 6755i IP Phone User GuideAdding New Entries to the Directory List Directory List Limitations Model 6755i IP Phone User Guide 175 Editing Entries in the Directory List 176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6755i IP Phone User Guide 177 Arranging Multiple Screens 178 Model 6755i IP Phone User Guide Deleting Entries from the Directory List Model 6755i IP Phone User Guide 179 Saving Entries to the Directory List Directory Key Redial List Key 180 Model 6755i IP Phone User GuideDirectory Key Callers List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PC Download the Directory List Accessing the Directory List182 Model 6755i IP Phone User Guide Click on Operation-Directory Caller’s List Screen Display Callers ListModel 6755i IP Phone User Guide 183 Display Item Description Press the Callers List key. or Accessing the Callers List184 Model 6755i IP Phone User Guide Callers List Key Handsfree Button Model 6755i IP Phone User Guide 185 Editing Entries in the Callers List 186 Model 6755i IP Phone User Guide Deleting Entries from the Callers List Download the Callers List Model 6755i IP Phone User Guide 187Downloading the Callers List to Your PC 188 Model 6755i IP Phone User Guide Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND Model 6755i IP Phone User Guide 189 Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 191 Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI 192 Model 6755i IP Phone User Guide DND in Account ModeDND in Phone Mode Default Model 6755i IP Phone User Guide 193 DND in Custom ModeCall Forward Account-Based Configuration IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195 196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6755i IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6755i IP Phone User Guide 201Call Forward State Screen 202 Model 6755i IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6755i IP Phone User Guide 203 204 Model 6755i IP Phone User Guide CallsManaging Account Screen Cfwd in Custom ModeModel 6755i IP Phone User Guide 205 206 Model 6755i IP Phone User Guide State Model 6755i IP Phone User Guide 207Change No. Rings 208 Model 6755i IP Phone User Guide Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6755i IP Phone User Guide 209 210 Model 6755i IP Phone User Guide Using VoicemailVoicemail Star Codes Additional FeaturesAdditional Features Suppress Dtmf Playback Click on Basic Settings-Preferences 212 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 213 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 214 Model 6755i IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6755i IP Phone User Guide 215 216 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 217 Configuring Call Waiting TonePlay Call Waiting Tone 218 Model 6755i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6755i IP Phone User Guide 219 Configuring XML Beep SupportXML Beep Support 220 Model 6755i IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Transfer/Conference Call Behavior Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 221 Intercom Behavior Configuring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User Guide Switch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223 224 Model 6755i IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6755i IP Phone User Guide 225 226 Model 6755i IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6755i IP Phone User Guide 227 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 228 Model 6755i IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6755i IP Phone User Guide 229 230 Model 6755i IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesModel 6755i IP Phone User Guide 231 Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom Settings232 Model 6755i IP Phone User Guide Allow Barge Model 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User Guide Group RTP Paging receives RTP streams Configuring Group RTP PagingModel 6755i IP Phone User Guide 235 Group Paging RTP Settings 236 Model 6755i IP Phone User Guide Configuring Lldp Elin Model 6755i IP Phone User Guide 237 Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary Subscription Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Model 6755i IP Phone User Guide 239 240 Model 6755i IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Model 6755i IP Phone User Guide 241 Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV Streaming Options Key Key Redirection242 Model 6755i IP Phone User Guide RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone Model 6755i IP Phone User Guide 243 244 Model 6755i IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model 6755i IP Phone User Guide 245 Model M670i and M675i Expansion ModulesModel M670i and M675i Expansion Modules Model M670i 246 Model 6755i IP Phone User Guide Expansion Module keys support the following functions M670i Expansion Module Using the Expansion ModulesModel 6755i IP Phone User Guide 247 M675i Expansion Module 2 Screen 248 Model 6755i IP Phone User Guide1 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial Key 250 Model 6755i IP Phone User Guide Troubleshooting SolutionsTroubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? Model 6755i IP Phone User Guide 251 Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 253 How do I restart the IP phone? 254 Model 6755i IP Phone User Guide How do I lock my phone? Model 6755i IP Phone User Guide 255 Page Warranty Repair Services Limited WarrantyLimited Warranty Model 6755i IP Phone User Guide 257 After Warranty Service 258 Model 6755i IP Phone User Guide Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesAppendix a Time Zone Codes Time Zone Name Time Zone Code NST Time SGT Index Index Index-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide