Manuals / Aastra Telecom / Communications / IP Phone

Aastra Telecom 6755i manual ACD LED Table, Using the ACD Key

Models: 6755i

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Line Keys, Programmable Keys, and Softkeys

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone	Status: Logged In
Model	and Available	Status: Unavailable		Logged Out

6755i	Solid Red LED	Blinking Red LED		No LED
	icon	Blinking	icon	icon

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1.Check with your Administrator to verify the queue linked to your ACD Key.

2.Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing.

Services	Icom
Dir
Callers

L1

Mon Jan 2 10:37am

oSupport

The "User ID" and "Password" prompts displays.

Services	Icom
Dir
Callers
ACD: Support
User ID:
Password:
Backspace	Log In
	Cancel

3.Using the keypad, enter your User ID (phone number provided by your System Administrator).

92	Model 6755i IP Phone User Guide

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Aastra Telecom 6755i manual ACD LED Table, Using the ACD Key

Contents

6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of ContentsLine Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154Using Intercom 156 Redial 158 Mute 159 ViiUsing the Expansion Modules 247 ViiiAbout this Guide About this GuideDocumentation Model 6755i IP Phone User GuidePhone Features IntroductionIntroduction RequirementsInstallation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Getting StartedIdle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle ScreenIdle Screen With Softkeys/Programmable Keys Configured ReferenceIdle Screen with Voicemail Messages Screen Display After Picking Up the HandsetAfter Handset Pickup After Pressing More IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key DescriptionIP Phone Keys and Key Descriptions None Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call ForwardMethods for Customizing Your Phone Simplified Options MenuUsing the IP Phone UI ReferencesUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys and Programmable Keys Settings Headings Descriptions BasicPhone Status Phone StatusPhone Status via IP Phone UI Select Phone StatusFinding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusStatus Description Condition Example Backup Registrar Line SIP Account Status Used?Where Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetContrast Level Setting Contrast LevelSelect Contrast Level Setting the Backlight BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Audio Mode Set AudioHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSet Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Select Preferences Select Time and Date Select Time Zone Set Time ZoneDaylight Savings Time Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français FrenchClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanItalian Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordRestarting your phone Click on Operation-ResetSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Softkeys and Programmable Keys ServicesDirectory None Callers List Programmable Keys Softkeys Keys Paging Key Function Description Speeddial/ConfEmpty State-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Key Display Behavior Label LABKey 12 configured as a speeddial Sat Jan 1 1218amLine Key Softkey Line/Call Appearance LightsLine Keys, Programmable Keys, and Softkeys Configuring a Line Key SoftkeysProgrammable Keys Access levelKey Speeddial KeySpeeddial Prefix Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Line Keys, and SoftkeysEditing Speeddial Keys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Configuring a BLF List Key BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED TableAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User GuideConfiguring XML Services Model 6755i IP Phone User Guide 101102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103104 Model 6755i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6755i IP Phone User Guide 105106 Model 6755i IP Phone User Guide From an XML KeyWebApps Key Configuring a WebApps KeyModel 6755i IP Phone User Guide 107 Using the WebApps Key To use the WebApps keyFlash Key Configuring a Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Sprecode Key Configuring a Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Keys Park/Pickup Static ConfigurationModel 6755i IP Phone User Guide 113 114 Model 6755i IP Phone User Guide Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static ConfigurationModel 6755i IP Phone User Guide 115 Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration 116 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Using the Park Call/Pickup Parked Call Feature Model 6755i IP Phone User Guide 119Park a Call Pickup a Parked CallConfiguring a Last Call Return Key Last Call Return lcr Key Sylantro Servers only120 Model 6755i IP Phone User Guide How it worksModel 6755i IP Phone User Guide 121 Call Forward Key Configuring a Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 124 Model 6755i IP Phone User Guide BLF/XferBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125126 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 127 Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User GuideConfiguring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133Configuring a Services Key 134 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 135 Directory Key Configuring a Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Callers List Key Configuring a Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Intercom Key Configuring an Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6755i IP Phone User Guide Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143Paging Key Sends the RTP Stream Configuring a Paging Key144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 147 None Key Configuring a None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Empty Key Configuring an Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User GuideDialing a Number Making CallsModel 6755i IP Phone User Guide 153 Using Handsfree Speakerphone Making CallsPre-dialing a Number 154 Model 6755i IP Phone User GuideUsing a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a HeadsetUsing the Icom Key Using Intercom156 Model 6755i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157Accessing the Redial List Redial158 Model 6755i IP Phone User Guide Deleting from the Redial ListMute Model 6755i IP Phone User Guide 159Receiving Calls Receiving CallsAnswering an Incoming Call 160 Model 6755i IP Phone User GuideSending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161Handling Calls Handling CallsPlacing a Call on Hold 162 Model 6755i IP Phone User GuideWhen on Hold Model 6755i IP Phone User Guide 163Automatic Hold Retrieving a Held CallScreen that displays when handset is lifted Transferring Calls164 Model 6755i IP Phone User Guide Blind TransferModel 6755i IP Phone User Guide 165 Transfer Key when handset is liftedTo transfer a call to another extension 166 Model 6755i IP Phone User Guide Conferencing CallsLocal Conferencing Conference key when handset is lifted Using Local ConferencingModel 6755i IP Phone User Guide 167 Joining Two Active Calls in a Single Conference 168 Model 6755i IP Phone User GuideCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Model 6755i IP Phone User Guide 169Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 171 Ending CallsJoining Additional Parties to Active Conferences Accessing Your Directory Managing CallsManaging Calls Directory ListModel 6755i IP Phone User Guide 173 Sorting Entries and Quick Search FeatureManaging the Directory List 174 Model 6755i IP Phone User Guide Adding New Entries to the Directory ListScreen Directory List LimitationsModel 6755i IP Phone User Guide 175 Editing Entries in the Directory List176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per EntryModel 6755i IP Phone User Guide 177 Arranging Multiple Screens178 Model 6755i IP Phone User Guide Deleting Entries from the Directory ListModel 6755i IP Phone User Guide 179 Saving Entries to the Directory ListDirectory Key Callers List Key 180 Model 6755i IP Phone User GuideDirectory Key Redial List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PCAccessing the Directory List 182 Model 6755i IP Phone User GuideDownload the Directory List Click on Operation-DirectoryCallers List Model 6755i IP Phone User Guide 183Caller’s List Screen Display Display Item DescriptionAccessing the Callers List 184 Model 6755i IP Phone User GuidePress the Callers List key. or Callers List Key Handsfree ButtonModel 6755i IP Phone User Guide 185 Editing Entries in the Callers List186 Model 6755i IP Phone User Guide Deleting Entries from the Callers ListDownloading the Callers List to Your PC Model 6755i IP Phone User Guide 187Download the Callers List DND Account-Based Configuration Account Configuration DND and Call Forwarding188 Model 6755i IP Phone User Guide Configuring DND Model 6755i IP Phone User Guide 189Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User GuideUsing DND Modes via the IP Phone UI Click on Basic Settings-Account ConfigurationModel 6755i IP Phone User Guide 191 DND in Phone Mode Default DND in Account Mode192 Model 6755i IP Phone User Guide DND in Custom Mode Call Forward Account-Based ConfigurationModel 6755i IP Phone User Guide 193 IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Call Forward State Screen Model 6755i IP Phone User Guide 201Change the State Change the Number Change the No. Rings Mode Screen No Cfwd phone Cfwd in Phone Mode202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Managing Calls204 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 205 Cfwd in Custom ModeAccount Screen 206 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 207 ChangeState No. Rings208 Model 6755i IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Model 6755i IP Phone User Guide 209Voicemail Using Voicemail210 Model 6755i IP Phone User Guide Additional Features Additional FeaturesStar Codes Suppress Dtmf PlaybackClick on Basic Settings-Preferences 212 Model 6755i IP Phone User GuideDisplay Dtmf Digits Configuring Display of Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 215 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6755i IP Phone User Guide 217 Stuttered Dial Tone Configuring Stuttered Dial Tone218 Model 6755i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6755i IP Phone User Guide 219 Configuring Status Scroll Delay Status Scroll Delay220 Model 6755i IP Phone User Guide Incoming Call Interrupts Dialing Model 6755i IP Phone User Guide 221Transfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User GuideSwitch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls226 Model 6755i IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6755i IP Phone User Guide 227 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Configuring Message Waiting Indicator Message Waiting Indicator230 Model 6755i IP Phone User Guide Incoming Intercom Call Features Model 6755i IP Phone User Guide 231Incoming Intercom Microphone MuteConfiguring Incoming Intercom Settings 232 Model 6755i IP Phone User GuideAuto-Answer/Play Warning Tone Allow BargeModel 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 235 Configuring Group RTP PagingGroup RTP Paging receives RTP streams Group Paging RTP Settings 236 Model 6755i IP Phone User GuideConfiguring Lldp Elin Model 6755i IP Phone User Guide 237Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary SubscriptionCustomizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6755i IP Phone User Guide 239XML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications240 Model 6755i IP Phone User Guide Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6755i IP Phone User Guide 241 IP Phone UI Screen During WAV Streaming242 Model 6755i IP Phone User Guide Key RedirectionOptions Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6755i IP Phone User Guide 243IP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers244 Model 6755i IP Phone User Guide Model M670i and M675i Expansion Modules Model M670i and M675i Expansion ModulesModel 6755i IP Phone User Guide 245 Model M670i246 Model 6755i IP Phone User Guide Expansion Module keys support the following functionsUsing the Expansion Modules Model 6755i IP Phone User Guide 247M670i Expansion Module M675i Expansion Module1 Screen 248 Model 6755i IP Phone User Guide2 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial KeyTroubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6755i IP Phone User Guide 251Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 253 How do I restart the IP phone?254 Model 6755i IP Phone User Guide How do I lock my phone?Model 6755i IP Phone User Guide 255 Page Limited Warranty Limited WarrantyWarranty Repair Services Model 6755i IP Phone User Guide 257After Warranty Service 258 Model 6755i IP Phone User GuideAppendix a Time Zone Codes Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table Time Zone Name Time Zone CodeNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide