Manuals / Aastra Telecom / Communications / IP Phone

Aastra Telecom Model 6755i IP Phone User Guide 251, What are services, and how do I use them?

Models: 6755i

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What are services, and how do I use them?

Services on the IP phone include:

•XML Applications

•Callers List

•Directory List

•Voicemail

See the section, “Services Key” on page 133 more information about the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s IP Address” on page 23.

Why does my phone display the “No Service” message?

The phone displays the “No Service” message if the SIP settings have not been set up correctly.

Contact your System Administrator for more information.

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra Web UI.

IP Phone UI

1.Press on the phone to enter the Options List.

2.Select User Password and press Enter.

3.Enter the current user password and press Enter...

4.Enter the new user password and press Enter...

5.Re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

Troubleshooting Solutions

Model 6755i IP Phone User Guide

251

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Aastra Telecom manual Model 6755i IP Phone User Guide 251, What are services, and how do I use them?

Contents

6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of ContentsDialing a Number 153 Pre-dialing a Number 154 Line Keys, Programmable Keys, and SoftkeysVii Using Intercom 156 Redial 158 Mute 159Viii Using the Expansion Modules 247Model 6755i IP Phone User Guide About this GuideAbout this Guide DocumentationRequirements Phone FeaturesIntroduction IntroductionInstallation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Getting StartedIdle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers ListReference Idle Screen With Softkeys/Programmable Keys ConfiguredScreen Display After Picking Up the Handset Idle Screen with Voicemail MessagesAfter Handset Pickup After Pressing More Keys Key Description IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Key DescriptionsIP Phone Keys and Key Descriptions None Call Forward Methods for Customizing Your PhonePhone Options via the IP Phone UI Option NumberSimplified Options Menu Methods for Customizing Your PhoneReferences Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UIMethods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys and Programmable Keys Headings Descriptions Basic SettingsSelect Phone Status Phone StatusPhone Status Phone Status via IP Phone UIScroll to IP&MAC Addresses and press Select Finding Your Phone’s IP AddressPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusStatus Description Condition Example Backup Registrar Line SIP Account Status Used?Where Ring Tones Customizing Your PhoneCustomizing Your Phone Ring Tones and Tone SetsSelect Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select PreferencesPress Done Select Tone Set Click on Basic Settings-Preferences-Ring TonesContrast Level Setting Contrast LevelSelect Contrast Level Off Setting the BacklightBacklight Select BacklightIf you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio ModeHeadset Speaker/Headset Headset/Speaker Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeSelect Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time FormatSet Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Select Preferences Select Time and Date Select Time Zone Set Time ZoneDaylight Savings Time Select from Time Server 1, Time Server 2, or Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select Preferences Select Time and Date Select Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Français French LanguageSpecifying the Language to Use Select Screen LanguageClick on Basic Settings-Preferences-Language Settings Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English FrenchGerman SpanishItalian Configuring Language Input Using the IP Phone UIExample Select Input Language Click on Basic Settings- Preferences-Language SettingsLatin 2 Character Set If you change the password Then you need to User PasswordSetting a User Password Select User Password and press SelectClick on Operation-User Password Reset a User Password Resetting a User PasswordRestarting your phone Click on Operation-ResetSelect Restart Phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the PhoneLock the Phone? field, click Click on Operation-Phone LockEmergency Description Number Defining an Emergency Dial Plan911110 Define an Emergency Dial PlanLine Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Softkeys and Programmable Keys ServicesDirectory None Callers List Programmable Keys Softkeys Keys Paging Key Function Description Speeddial/ConfEmpty State-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Label LAB Key Display BehaviorSat Jan 1 1218am Key 12 configured as a speeddialSoftkey Line/Call Appearance Lights Line KeyLine Keys, Programmable Keys, and Softkeys Softkeys Configuring a Line KeyProgrammable Keys Line=2 Access levelKeySpeeddial Key Speeddial PrefixEnter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit OptionLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit LineKeys, and Softkeys Editing Speeddial KeysEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND KeySoftkeys Busy Lamp Field BLF Key Global Configuring a BLF KeyThrough BLF List Key Configuring a BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table Using the ACD KeyAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP 100 Model 6755i IP Phone User Guide XML KeyModel 6755i IP Phone User Guide 101 Configuring XML Services102 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 103 Configuring an XML Key104 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 105 Accessing the XML ServiceFrom the Services Menu Services KeyFrom an XML Key 106 Model 6755i IP Phone User GuideWebApps Key Configuring a WebApps KeyModel 6755i IP Phone User Guide 107 To use the WebApps key Using the WebApps KeyFlash Key Configuring a Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Sprecode Key Configuring a Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Keys Park/Pickup Static ConfigurationModel 6755i IP Phone User Guide 113 114 Model 6755i IP Phone User Guide Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static ConfigurationModel 6755i IP Phone User Guide 115 116 Model 6755i IP Phone User Guide Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Configuring Park/Pickup using Key ConfigurationModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Pickup a Parked Call Using the Park Call/Pickup Parked Call FeatureModel 6755i IP Phone User Guide 119 Park a CallHow it works Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only 120 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 121 Call Forward Key Configuring a Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 124 Model 6755i IP Phone User Guide BLF/XferBLF/Xfer Key Requirements and Functionality Model 6755i IP Phone User Guide 125 Configuring a BLF/Xfer Key126 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 127 Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality 128 Model 6755i IP Phone User Guide Configuring a Speeddial/Xfer KeyModel 6755i IP Phone User Guide 129 130 Model 6755i IP Phone User Guide Speeddial/ConfModel 6755i IP Phone User Guide 131 Configuring a Speeddial/Conf Key132 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 133 Services Key134 Model 6755i IP Phone User Guide Configuring a Services KeyModel 6755i IP Phone User Guide 135 Directory Key Configuring a Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Callers List Key Configuring a Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Intercom Key Configuring an Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 143 Using the Lock/Unlock Key on the IP PhonePaging Key Sends the RTP Stream Configuring a Paging Key144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 146 Model 6755i IP Phone User Guide Using the Paging KeyModel 6755i IP Phone User Guide 147 None Key Configuring a None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Empty Key Configuring an Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 152 Model 6755i IP Phone User Guide Deleting a KeyDialing a Number Making CallsModel 6755i IP Phone User Guide 153 154 Model 6755i IP Phone User Guide Using Handsfree SpeakerphoneMaking Calls Pre-dialing a NumberTo Make and Receive Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volumeUsing the Icom Key Using Intercom156 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 157 Incoming Intercom Features Description Aastra Web UIDeleting from the Redial List Accessing the Redial ListRedial 158 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 159 Mute160 Model 6755i IP Phone User Guide Receiving CallsReceiving Calls Answering an Incoming CallModel 6755i IP Phone User Guide 161 Sending an Incoming Call to Voicemail162 Model 6755i IP Phone User Guide Handling CallsHandling Calls Placing a Call on HoldRetrieving a Held Call When on HoldModel 6755i IP Phone User Guide 163 Automatic HoldBlind Transfer Screen that displays when handset is liftedTransferring Calls 164 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 165 Transfer Key when handset is liftedTo transfer a call to another extension 166 Model 6755i IP Phone User Guide Conferencing CallsLocal Conferencing Conference key when handset is lifted Using Local ConferencingModel 6755i IP Phone User Guide 167 Joining Two Active Calls in a Single Conference 168 Model 6755i IP Phone User GuideCentralized Conferencing for Sylantro and Broadsoft Servers Model 6755i IP Phone User Guide 169 Using Centralized Conferencing170 Model 6755i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server onlyModel 6755i IP Phone User Guide 171 Ending CallsJoining Additional Parties to Active Conferences Directory List Accessing Your DirectoryManaging Calls Managing CallsModel 6755i IP Phone User Guide 173 Sorting Entries and Quick Search FeatureManaging the Directory List Directory List Limitations 174 Model 6755i IP Phone User GuideAdding New Entries to the Directory List ScreenEditing Entries in the Directory List Model 6755i IP Phone User Guide 175Scrolling Multiple Screens Per Entry 176 Model 6755i IP Phone User GuideArranging Multiple Screens Model 6755i IP Phone User Guide 177Deleting Entries from the Directory List 178 Model 6755i IP Phone User GuideSaving Entries to the Directory List Model 6755i IP Phone User Guide 179Directory Key Callers List Key 180 Model 6755i IP Phone User GuideDirectory Key Redial List Key Downloading the Directory List to Your PC Model 6755i IP Phone User Guide 181Click on Operation-Directory Accessing the Directory List182 Model 6755i IP Phone User Guide Download the Directory ListDisplay Item Description Callers ListModel 6755i IP Phone User Guide 183 Caller’s List Screen DisplayCallers List Key Handsfree Button Accessing the Callers List184 Model 6755i IP Phone User Guide Press the Callers List key. orEditing Entries in the Callers List Model 6755i IP Phone User Guide 185Deleting Entries from the Callers List 186 Model 6755i IP Phone User GuideDownloading the Callers List to Your PC Model 6755i IP Phone User Guide 187Download the Callers List DND Account-Based Configuration Account Configuration DND and Call Forwarding188 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 189 Configuring DND190 Model 6755i IP Phone User Guide Configuring DND Using the Aastra Web UIUsing DND Modes via the IP Phone UI Click on Basic Settings-Account ConfigurationModel 6755i IP Phone User Guide 191 DND in Phone Mode Default DND in Account Mode192 Model 6755i IP Phone User Guide Indicates DND in Custom ModeCall Forward Account-Based Configuration Model 6755i IP Phone User Guide 193Page Model 6755i IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Call Forward State Screen Model 6755i IP Phone User Guide 201Change the State Change the Number Change the No. Rings Mode Screen No Cfwd phone Cfwd in Phone Mode202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Managing Calls204 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 205 Cfwd in Custom ModeAccount Screen 206 Model 6755i IP Phone User Guide No. Rings Model 6755i IP Phone User Guide 207Change State208 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 209 Missed Calls IndicatorAccessing and Clearing Missed Calls Services Key Callers ListVoicemail Using Voicemail210 Model 6755i IP Phone User Guide Suppress Dtmf Playback Additional FeaturesAdditional Features Star Codes212 Model 6755i IP Phone User Guide Click on Basic Settings-PreferencesDisplay Dtmf Digits Configuring Display of Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 215 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6755i IP Phone User Guide 217 Stuttered Dial Tone Configuring Stuttered Dial Tone218 Model 6755i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6755i IP Phone User Guide 219 Configuring Status Scroll Delay Status Scroll Delay220 Model 6755i IP Phone User Guide Intercom Behavior Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 221 Transfer/Conference Call Behavior222 Model 6755i IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 223 Switch UI Focus to Ringing LinePhone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls226 Model 6755i IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6755i IP Phone User Guide 227 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Configuring Message Waiting Indicator Message Waiting Indicator230 Model 6755i IP Phone User Guide Microphone Mute Incoming Intercom Call FeaturesModel 6755i IP Phone User Guide 231 Incoming IntercomAllow Barge Configuring Incoming Intercom Settings232 Model 6755i IP Phone User Guide Auto-Answer/Play Warning ToneModel 6755i IP Phone User Guide 233 234 Model 6755i IP Phone User Guide Using Redial Key for Last Number RedialModel 6755i IP Phone User Guide 235 Configuring Group RTP PagingGroup RTP Paging receives RTP streams 236 Model 6755i IP Phone User Guide Group Paging RTP SettingsModel 6755i IP Phone User Guide 237 Configuring Lldp ElinMissed Call Summary Subscription Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Outgoing Intercom CallsModel 6755i IP Phone User Guide 239 Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Centralized ConferencingXML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications240 Model 6755i IP Phone User Guide IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone Model 6755i IP Phone User Guide 241242 Model 6755i IP Phone User Guide Key RedirectionOptions Key Model 6755i IP Phone User Guide 243 XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous PlayingIP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers244 Model 6755i IP Phone User Guide Model M670i Model M670i and M675i Expansion ModulesModel M670i and M675i Expansion Modules Model 6755i IP Phone User Guide 245Expansion Module keys support the following functions 246 Model 6755i IP Phone User GuideM675i Expansion Module Using the Expansion ModulesModel 6755i IP Phone User Guide 247 M670i Expansion Module1 Screen 248 Model 6755i IP Phone User Guide2 Screen Press-and-Hold to Create a Speeddial Key Model 6755i IP Phone User Guide 249Troubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 251 What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password?252 Model 6755i IP Phone User Guide Why does my phone display Bad Encrypted Config?How do I restart the IP phone? Model 6755i IP Phone User Guide 253How do I lock my phone? 254 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 255 Page Model 6755i IP Phone User Guide 257 Limited WarrantyLimited Warranty Warranty Repair Services258 Model 6755i IP Phone User Guide After Warranty ServiceTime Zone Name Time Zone Code Appendix a Time Zone CodesAppendix a Time Zone Codes Time Zone Name/Time Zone Code TableNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide