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Chapter 6 - Warranty, Service and Tech Support
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at +(763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which is listed
on the “Multi-Tech Corporate Offices” sheet in this International Distributor Resource Kit.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

Out of Warranty Repair Costs

Refer to Multi-Tech System's web site at http://www.multitech.com for information about out of
warranty repair costs.

On-line Warranty Registration

To register your Multi-Tech product on-line, click this link:
http://www.multitech.com/register
Software User License Agreement
IMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGE
This license agreement is a legal agreement between you (either an individual or a single entity) and
Multi-Tech Systems, Inc. for the Multi-Tech software product enclosed, which includes computer
software and may include associated media, printed materials, and “online” or electronic
documentation (“SOFTWARE PRODUCT”). The SOFTWARE PRODUCT also includes any updates
and supplements to the original SOFTWARE PRODUCT provided to you by Microsoft. Any software
provided along with the SOFTWARE PRODUCT that is associated with a separate end-user license
agreement is licensed to you under the terms of that license agreement.
By installing, copying, downloading, accessing, or otherwise using the SOFTWARE PRODUCT, you
agree to be bound by the terms of this End User License Agreement (EULA). If you do not agree to
the terms of this EULA, do not install or use the SOFTWARE PRODUCT; you may, however, return it
to your place of purchase for a full refund.
SINGLE-USER SOFTWARE LICENSE AGREEMENT
This copy of Multi-Tech software is provided only on the condition that you, Customer, agree to the
following license. READ THIS LICENSE CAREFULLY. If you do not agree to the terms contained in
this license, return the packaged program UNOPENED to the place you obtained it. If you agree to the
terms contained in this license, fill out the enclosed Software Registration Card, date, sign and return
the card by mail. Opening the packaged program constitutes agreement to be bound by the terms and
conditions of this Software License Agreement. Your right to use the software terminates automatically
if you violate any part of this software license agreement.
MULTI-TECH SOFTWARE LICENSE AGREEMENT
Multi-Tech Systems, Inc. (MTS) agrees to grant and Customer agrees to accept on the following terms
and conditions, a non-transferable and non-exclusive license to use the software program(s) delivered
with this Agreement.
1. GRANT OF LICENSE. MTS grants Customer the right to use one copy of the software on a
single computer (the Licensed System). You may not network the software or otherwise use it
on more than one computer or computer terminal at the same time.
2. COPYRIGHT. The software is owned by MTS and is protected by United States copyright
laws and international treaty provisions. Therefore, Customer must treat the software like any
copyrighted material. Customer may install the software to a single hard disk and keep the