Chapter 6 - Warranty, Service and Tech Support
Technical Support
Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please complete the Recording Modem Information section below. Also check your cables to ensure they are connected properly. To contact our Technical Support group, use one of the following contact options, keeping in mind that phone calls are handled with first priority:
Contacting Technical Support
| ...Using email | ...By phone |
U.S. & Canada | tsupport@multitech.com | 800-972-2439 or 763-785-3500 |
France | support@multitech.fr | +(33) 1-64 61 09 81 |
Germany | technical@de.multitech.com | +(49) 89028-0 |
China | support@multi-tech.com.cn | +(86) | 10-68748015 |
India | support@multitechindia.com | +(91) | 124-340778 |
U.K. & Europe | support@multitech.co.uk | +(44) 118 959 7774 |
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call Technical Support at (763) 717-5863.
Service
If your tech support specialist decides service is required, send the MTA128ST-USB (freight prepaid) to our factory. Return shipping charges are paid by Multi-Tech Systems (within North America).
Include the following with your MTA128ST-USB:
•a description of the problem.
•return billing and return shipping addresses.
•contact name and phone number.
•check or purchase order number for payment if the MTA128ST-USB is out of warranty. Check with your technical support specialist for current repair charges.)
•if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.
Send the MTA128ST-USB to:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 ATTN: Service or Repairs
