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6 Troubleshooting

 

Online services

There are three ways to access Acer for technical support and information:

Internet service worldwide, visit http://www.acer.com/

Online service in the United States and Canada, call 1-800-816-2237

Technical support numbers in various countries

You can view a list of technical support numbers by following these steps:

1.Click on Start, Settings, Control Panel.

2.Double-click on System.

3.Click on the Support Information button.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently.

If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

If you are able to run the PC-Doctor diagnostic tests, locate the log file by selecting Windows, Test Log in the PC-Doctor menu bar.

If you haven’t registered your notebook computer, you will be required to register during your first call to Acer.

You are required to provide the following information:

Name:________________________________________

Address:______________________________________

______________________________________________

Telephone number:____________________________

Machine and model type:_______________________

Serial number:_________________________________

Date of purchase:______________________________

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Acer 340 Series manual Online services, Before you call