
Chapter 4
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to
3.Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) | Go To |
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Power On Issue | Page 124 |
No Display Issue | Page 125 |
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LCD Failure | Page 127 |
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Internal Keyboard Failure | Page 127 |
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Touchpad Failure | Page 128 |
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Internal Speaker Failure | Page 128 |
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Internal Microphone Failure | Page 130 |
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ODD Failure | Page 132 |
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Rightside USB Failure | Page 135 |
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Modem Failure | Page 135 |
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WLAN/WiMAX Failure | Page 136 |
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Bluetooth Failure | Page 136 |
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Robson Module Failure | Page 137 |
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Acer EasyLaunch Button Failure | Page 137 |
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Fingerprint Reader Failure | Page 138 |
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Thermal Unit Failure | Page 138 |
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HDMI Switch Failure | Page 139 |
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Other Functions Failure | Page 140 |
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Intermittent Failures | Page 141 |
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Undetermined Failures | Page 141 |
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4.If the Issue is still not resolved, see “Online Support Information” on page 179.
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