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Actiontec electronic UP102 user manual Table of Contents

Models: UP102

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Table of Contents

1 Introduction	1
Package Contents	1
Features	2
System Requirements	2
Getting to Know Call Center	3
Technical Support	4

2 Installing Skype Software	5
Downloading and Installing Skype	5
Creating a Skype Account	8
Adding Contacts	9
Assigning a Speed-Dial Number	11

3	Connecting Call Center Hardware	13
	Single-Line Connection	13
	Dual-Line Connection	14
4	Installing Call Center Software	19
5	Configuring Call Center	23
	Configuring Call Center Features	23
	Other Configuration Options	27
6	Using Call Center	31
	Before Using Call Center	31
	Using Call Center in Single-Line Mode	33
	Using Call Center in Dual-Line Mode	34
	Quick Reference Tables	39
a	Specifications	41
	Notices	43
	Regulatory Compliance Notices	43
	Modifications	43
	Miscellaneous Legal Notices	44
	Limited Warranty	45

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Actiontec electronic UP102 user manual Table of Contents

Contents

Call Center Table of Contents Page Package Contents Introduction1Features System Requirements MinimumRegular Call Getting to Know Call CenterFront Panel Internet CallUSB Port Rear PanelTechnical Support Line PortInstalling Skype Software Downloading and Installing SkypePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Hardware Single-Line ConnectionSingle-Line Connection with Dial-Up Modem Dual-Line ConnectionPage Connecting to a Phone Line Splitter Dual-Line Connection with DSL ModemConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Configuring Call Center Features Remote Internet CallingComputer Answering Machine Call Forwarding Page Call Return Other Configuration Options DefaultAbout Check for Updates Before Using Call Center Call Center IconsCalling an Internet Contact Using Call Center in Single-Line ModeCalling a Regular Telephone Using SkypeOut Receiving a CallTo make a conference call Ending a CallMaking a Conference Call To add another contact to a conference callCalling a Regular Telephone Number Using Call Center in Dual-Line ModeDual-Line Mode From the Local Telephone Receiving a Call Using Regular Call ModeUsing Internet Call Mode and SkypeOut Call WaitingMaking a Remote Internet Call Dual-Line Mode From a Remote PhoneRingback Alert Answering a Forwarded CallUsing Call Return Checking Computer Voice MailStopping Playback Adjusting VolumePlaying Voice Mail Next/Previous MessagePage Make an Ordinary Advanced Procedures Basic ProceduresCall Forwarding Power Consumption LED indicatorsLinear Audio Signal Support Model NumberOperating temperature 0 55 C 32 131 F Relative Humidity Dimensions LxWxHWeight On-Hook VoltageClass B Equipment Regulatory Compliance NoticesModifications Miscellaneous Legal Notices Limited Warranty Page Page Page Page