Actiontec electronic UP102 user manual Hardware, Single-Line Connection

Actiontec VoSKY Call Center User Manual	3
Connecting Call Center
Hardware

This chapter explains how to physically connect Call Center to a telephone and phone line. There are two basic ways to connect Call Center: Single-Line or Dual-Line.

Caution: Make sure the Call Center is not connected to the computer until instructed to do so by Call Center’s installation program (see chapter 4, “Installing Call Center Software”).

Single-Line Connection

When Call Center is in Single-Line mode, it can be used to make or receive Internet (computer-to-computer) phone calls using Skype only. It cannot make regular calls to regular (land-line or mobile) telephones while in Single-Line mode. Also, features such as Remote Internet Calling, Call Forwarding, Call Return, and Computer Answering Machine will not be available.

To connect Call Center in Single-Line mode:

1.Get the phone cable from the telephone and insert one end in the “Phone” port on the rear panel of Call Center.

2.Connect the other end of the phone cable to the telephone. The components should be connected similarly to the figure below:

Call Center is connected in Single-Line mode. Next, go to chapter 4, “Installing Call Center Software.”

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