Actiontec VoSKY Call Center User Manual
Using Call Center in Dual-Line Mode
When Call Center is set up in Dual-Line mode, all Single-Line mode features are available. Additional features include making and receiving regular calls (computer-to-land-line or computer- to-mobile phone), Remote Internet Calling, Call Forwarding, Call Return, and Computer Answering Machine.
Dual-Line Mode From the Local Telephone
The following features are available from the telephone connected to Call Center:
Switching Between Regular and Internet Call Modes In Dual-Line mode, Call Center can be in either Internet Call or Regular Call mode. When Call Center is in Internet Call mode, all Single-Line features are available. When Call Cen- ter is in Regular Call mode, the telephone connected to Call Center can be used to make and receive regular phone calls. By default, Call Center is in Regular Call mode. Press the “#” key on the telephone’s keypad twice to switch Call Center to Internet Call mode. Pressing the “#” key twice again returns Call Center to Regular Call mode.
Calling an Internet Contact
To call an Internet contact:
1.Pick up the telephone receiver. The Regular Call light illumi- nates.
2.Press the “#” key twice on the telephone keypad to switch Call Center to Internet Call mode.
3.Dial the speed-dial number of the party being called.
4.Wait for the party to answer the telephone.
Calling a Regular Telephone Number
There are two ways to call a regular (land-line or mobile) tele- phone: using Regular Call mode (exactly like making a normal phone call, with all the usual costs); or, using SkypeOut service while in Internet Call mode (with SkypeOut’s low rates, this meth- od is especially useful for making international calls). Go to www. skype.com for more information about subscribing to SkypeOut.
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