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Actiontec VoSKY Call Center User Manual
Ringback Alert
If the phone is hung up while a previous call is on hold, Call Center rings back to alert the user that a call is still on hold. To continue the call on hold, pick up the receiver.
Dual-Line Mode From a Remote Phone
The following features are available when using any telephone in the world (including mobile telephones):
Making a Remote Internet Call
Call Center can call any Skype or SkypeOut contact. To do this:
1.Pick up the telephone’s receiver.
2.Dial Call Center’s phone number.
3.Wait for the telephone to ring x times (“x” being the num- ber of rings set in Call Center’s Configuration tab; see “Remote
Internet Calling” on page 23).
4.A Call Center or Computer Answering Machine greeting is heard. Enter the
5.The Call Center welcome greeting is heard. Enter the con- tact’s assigned
Note: If placing a SkypeOut call and the SkypeOut con- tact does not have a
Answering a Forwarded Call
If Call Forwarding is activated on Call Center (see “Call For- warding” on page 25), an unanswered Internet call will be forwarded to the telephone whose number has been entered in Call Center’s Configuration tab. Answer the telephone and conduct a conversation.
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