Actiontec electronic UP102 user manual Ringback Alert, Dual-Line Mode From a Remote Phone

Actiontec VoSKY Call Center User Manual

Ringback Alert

If the phone is hung up while a previous call is on hold, Call Center rings back to alert the user that a call is still on hold. To continue the call on hold, pick up the receiver.

Dual-Line Mode From a Remote Phone

The following features are available when using any telephone in the world (including mobile telephones):

Making a Remote Internet Call

Call Center can call any Skype or SkypeOut contact. To do this:

1.Pick up the telephone’s receiver.

2.Dial Call Center’s phone number.

3.Wait for the telephone to ring x times (“x” being the num- ber of rings set in Call Center’s Configuration tab; see “Remote

Internet Calling” on page 23).

4.A Call Center or Computer Answering Machine greeting is heard. Enter the three-digit password (set in Call Center’s Con- figuration tab; see “Remote Internet Calling” on page 23).

5.The Call Center welcome greeting is heard. Enter the con- tact’s assigned speed-dial number.

Note: If placing a SkypeOut call and the SkypeOut con- tact does not have a speed-dial number, dial the num- ber using the following format: 00+Country Code+Area Code+Local Phone Number.

Answering a Forwarded Call

If Call Forwarding is activated on Call Center (see “Call For- warding” on page 25), an unanswered Internet call will be forwarded to the telephone whose number has been entered in Call Center’s Configuration tab. Answer the telephone and conduct a conversation.

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