Actiontec VoSKY Call Center User Manual
Configuring Call Center 5
This chapter explains how to configure Call Center software for Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return. It also describes other configuration features available with Call Center.
Configuring Call Center Features
Call Center must be configured to use Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return.
Note: The features listed above are only available when Call Center is set up in
Remote Internet Calling
Remote Internet Calling allows the user to make a Skype or SkypeOut call from any regular telephone, including mobile tele- phones.
Note: Remote Internet Calling does not work in conjunction with standard answering machines or voice mail services. If Call Center is connected to a phone line with an answering machine or voice mail service, they must be deactivated. To allow callers to leave messages when Call Center is in use, activate the Computer Answering Machine feature (see next page).
To configure Remote Internet Calling,
Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray.
1.In the “Configuration” tab, go to the
Country or Region Selection section. Select the country or region in which Call Center is being used.
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