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Actiontec electronic UP102 user manual Before Using Call Center, Call Center Icons

Models: UP102

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Actiontec VoSKY Call Center User Manual 6

Using Call Center

This chapter explains how make calls using Call Center, includ- ing calling an Internet telephone, calling a regular telephone, and answering a call.

Before Using Call Center

Before making a call with Call Center, make sure of the following:

The computer meets or exceeds the minimum system requirements

The computer is connected to the Internet

A Skype account has been created and contacts have been added to it

Call Center is connected to the computer via USB

A telephone is connected to Call Center via phone cable

If using Dual-Line mode, a phone line is connected to Call Center “Line” port

Call Center drivers and software are installed and running on the computer

Call Center icon in the system tray of the computer’s desktop (next to the clock) is “Ready”:

Call Center Icons

Ready

Not Connected

Active or In

Conversation

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Actiontec electronic UP102 user manual Before Using Call Center, Call Center Icons

Contents

Call Center Table of Contents Page Introduction1 Package ContentsSystem Requirements Minimum FeaturesFront Panel Getting to Know Call CenterRegular Call Internet CallTechnical Support Rear PanelUSB Port Line PortDownloading and Installing Skype Installing Skype SoftwarePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Single-Line Connection HardwareDual-Line Connection Single-Line Connection with Dial-Up ModemPage Dual-Line Connection with DSL Modem Connecting to a Phone Line SplitterConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Remote Internet Calling Configuring Call Center FeaturesComputer Answering Machine Call Forwarding Page Call Return Default Other Configuration OptionsAbout Check for Updates Call Center Icons Before Using Call CenterCalling a Regular Telephone Using SkypeOut Using Call Center in Single-Line ModeCalling an Internet Contact Receiving a CallMaking a Conference Call Ending a CallTo make a conference call To add another contact to a conference callUsing Call Center in Dual-Line Mode Dual-Line Mode From the Local TelephoneCalling a Regular Telephone Number Using Internet Call Mode and SkypeOut Using Regular Call ModeReceiving a Call Call WaitingRingback Alert Dual-Line Mode From a Remote PhoneMaking a Remote Internet Call Answering a Forwarded CallChecking Computer Voice Mail Using Call ReturnPlaying Voice Mail Adjusting VolumeStopping Playback Next/Previous MessagePage Make an Ordinary Basic Procedures Advanced ProceduresCall Forwarding Linear Audio Signal Support LED indicatorsPower Consumption Model NumberWeight Dimensions LxWxHOperating temperature 0 55 C 32 131 F Relative Humidity On-Hook VoltageRegulatory Compliance Notices ModificationsClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page