Actiontec VoSKY Call Center User Manual
Using Regular Call Mode
To use Regular Call mode to make a call:
1.Pick up the telephone receiver. The Regular Call light illuminates.
2.Dial the telephone number.
3.Wait for the party to answer.
Using Internet Call Mode and SkypeOut
Before making this type of call, make sure the SkypeOut sub- scription is active:
1.Pick up the telephone receiver. The Regular Call light illuminates.
2.Press the “#” key on the telephone keypad twice to switch to Internet Call mode. The Call Center greeting is heard.
3.Dial the SkypeOut contact’s assigned
Note: If the SkypeOut contact does not have a speed- dial number, dial the number using the following format: 00+Country Code+Area Code+Local Phone Number.
4.Wait for the party to answer the telephone.
Receiving a Call
To receive a call:
1.The telephone connected to Call Center rings.
2.The Regular Call or Internet Call light illuminates, depending on what kind of call it is. Call Center automatically selects the correct mode.
3.Pick up the telephone receiver and begin a conversation.
Call Waiting
If a call is received (regular or Internet) while an Internet Call is being conducted, a short beep is heard. Press the “#” key twice on the telephone keypad to answer the new call. To go back to the previous call, press the “#” key twice again.
34
