TECHNICAL ASSISTANCE

PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain’s Customer Service Engineering group at one of the following numbers:

Telephone: (800) 638-0031 (714) 832-9922

Fax:

(714) 832-9924

During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday - Friday, excluding holidays), technical assistance calls are normally answered directly by a Customer Service Engineer. At other times, a request for technical assistance is handled by an on-duty Customer Service Engineer through a callback process. This process results in a callback normally within 30 minutes of initiating the request.

World-Wide Web

PairGain product, company, and application information can be found at http://www.pairgain.com using any Web browser.

FTP

PairGain Management Information Bases (MIBs) are available using the Internet at ftp.pairgain.com, use:

•FTP ftp.pargain.com

_login using anonymous as you log-in name

_use guest or your e-mail address as you user password

_enter cd snmp/rex/mibs

•get pgrexmib.txt

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