Appendix C — Troubleshooting 62
Appendix C — T rouble shootingThis appendix gives solutions for some common problems you may come across
when starting up or using your SnapScan.
The co mpute r scre en displays scann e r calibration e rror.
■The calibration slit is covered by your transparent original. You did not use
the template or you used it incorrectly. This can only happen when you are in
transparency mode.
The scanner or transparency option lamp flickers, dims, or fails to
come on.
■The daylight fluorescent lamp needs to be changed. Contact your dealer.
The scan ne r driver so ftware re turns a “S cann er n ot re ady” or similar
message .
■Verify the power connection to the scanner
■Check that the power switch is turned on.
■Check the Installation procedure, to see if you followed the instructions. Pay
special attention to the setting of the SCSI ID number.
■Verify the terminators and the cables. If there is a problem with a cable or with
the SCSI board of the scanner, contact your dealer.
■Disconnect all SCSI devices and connect them one by one, beginning with
the scanner, to identify the device that causes the problem.
The scanner does not start up.
■Contact your dealer.
The scanner makes an unusual noise and nothing moves under the
glass plate whe n you switch the scann er o n.
■The scanner was not properly unlocked. Immediately switch off the scanner
and unlock it properly, or contact your dealer.
The status indicator (the left green one) on the scanner’s operating
panel starts blinking at a higher frequency after the power-up
sequence (= 15 seconds).
A malfunction has been detected by the scanner.
■Check if you have unlocked the scanner.
■Switch off the scanner and switch it back on.
■If this does not help, please contact your dealer.