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the modem. You can contact AirLink Support for a Guide on how to use your Air- Link modem with a portable battery.

I’m Having Problems getting my Raven registered (activated or provisioned) with Verizon, what could be the problem?

There are several error messages that might appear during the registration process:

•No Service

•Network Negotiation Failed

•Network Authentication Failed

These problems are frequently caused by account related issues. The problems potentially involve an incorrectly configured account or incorrectly input/provi- sioned account information. The best troubleshooting step is to re-provision the Raven, confirming the account is configured for the proper data plan and modem or simply work with Verizon to create a new account.

Why Can’t I reach my Raven from the Internet? What is a Restricted or Private IP?

On Verizon’s network, for security reasons, there are some accounts set up to be restricted to communication only from other devices on their network, called a Restricted IP or a Private IP. If you had two modems on Verizon’s network, they could communicate, but your computer, not using Verizon as an ISP can’t. You could generally still access the Internet using your Raven’s restricted or private IP because the modem would use a proxy or gateway on Verizon’s network.

However, if you need to be able to contact your Raven (or the devices behind it) directly, instead of a Restricted IP (also called Private IP or Non-Routable IP), you will need to contact Verizon to get your account changed to an Unrestricted IP (also called Public IP).

What is the difference between Private Mode and Public Mode?

When your Raven is powered on, ALEOS, acting as a PPP client, negotiates a PPP session with Verizon’s network at the conclusion of which it is assigned an IP address by Verizon . How this address is further acted upon by the modem is deter- mined by Private or Public Mode.

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