Airlink RJ-11 manual AirLink Technical Support, Contacting Technical Support

APPENDIX D

AirLink Technical Support

If you encounter problems with operation of your Host RJ-11 IP Gateway or Raven-E (as applica- ble), AirLink’s support staff can help.

AirLink Support Web Site

The AirLink web site is updated frequently with Setup Wizards, Utilities, How-To Guides, and other documentation: http://www.airlink.com/support.

AirLink Documentation and Guides

•Modem User Guides - These guides are specific to your modem type, cellular provider, and cellular technology and contain comprehensive information about the operation of the modem and its features.

•Modem Quick Start guides - These guides are also specific to the modem type, cellular pro- vider, and cellular technology and are a step by step guide to activating the modem using the Setup Wizard or other steps as applicable.

•Utility Guides - These guides focus on the features of one of the AirLink modem utilities: Wireless Ace, AceView, AceNet, Modem Doctor, etc.

•Application Notes and How-To Guides - These guides detail configuring the modem to work with a specific feature set or how the modem can be set up to work with a specific 3rd party (non-AirLink) device.

•Data Sheets and White Papers - These are technology based information documents.

Contacting Technical Support

For support assistance please email support@airlink.com or call 510-781-9760Monday through Friday 5 AM to 5 PM Pacific Time (8 AM to 8 PM Eastern Time). Support is not available week- ends or holidays.

Host RJ-11 IP Gateway User Guide, version 48