To return a failed module to Schneider Electric, pack the module in the original shipping materials, and return it by insured, prepaid carrier. The Schneider Electric Customer Support representative will provide the destination address. If you no longer have the original shipping materials, ask the representative about obtaining a new set. Pack the module properly to avoid damage in transit. Never use styrofoam beads or other loose packaging materials when shipping a module, as the module may settle in transit and become damaged. Enclose a letter in the package with your name, RMA number, address, a copy of the sales receipt, description of the problem, a phone number, and a check as payment (if necessary).
Note: Damages sustained in transit are not covered under warranty.
Symmetra™ PX48, 96, and 160 kW 400 V 100 kW 208 V Operation | 25 |