Troubleshooting
WARNING: Only trained persons familiar with the construction and operation of the equipment, as well as the electrical and mechanical hazards involved, may install and remove system components.
Status and Alarm Messages
This section lists the status and alarm messages that the UPS might display. The messages are listed in alphabetical order, and a suggested corrective action is listed with each alarm message to help you troubleshoot problems.
Note: Contact Schneider Electric Customer Support if you see alarm or status messages that are not listed here.
Note: If a problem is reported, ensure that the system component in question is correctly installed.
Display Messages
| Display Message | Meaning | Corrective Action |
|
|
|
Battery Charger Fault | The battery charger is not | Contact Schneider Electric Customer |
| functioning properly. | Support (see the back cover). |
Battery Defective | The battery capacity is estimated to | Replace battery. See “Replace a |
| be below 50% of the expected. | Battery“. |
Battery Fault | A battery module has failed and | Replace battery. See “Replace a |
| requires replacement. | |
Battery High Temperature Violation | The temperature of one or more | Ensure that the ambient temperature |
| battery units has exceeded system | meets the specifications of the |
| specifications. | system. If the ambient temperature |
|
| is below 40 °C (104 °F), then initiate |
|
| a |
|
| units. Replace any bad battery units. |
Battery High Voltage Violation | The battery voltage is too high and | Contact Schneider Electric Customer |
| the charger has been deactivated. | Support (see the back cover). |
Battery Monitor Card Fault | The battery monitor card has failed. | Contact Schneider Electric Customer |
|
| Support (see the back cover). |
Battery Monitor Card Removed | The battery monitor card has been | Contact Schneider Electric Customer |
| removed. | Support (see the back cover). |
Battery Weak | The battery capacity is estimated to | Replace battery. See “Replace a |
| be below 75% of the expected. | |
Contact APC for secure | The UPS has been running 5 days. | Contact Schneider Electric Customer |
| Support (see the back cover). | |
| Electric Field Service Engineer |
|
| (FSE) is recommended. |
|
Discharged Battery | The UPS is online and the battery | No corrective action necessary. |
| charge is low. | Note: If the input voltage fails, |
|
| runtime will be limited. |
32 | Symmetra™ PX48, 96, and 160 kW 400 V 100 kW 208 V Operation |