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| Error Symptom |
| Action/FRU |
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| 1. |
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| more than 30 seconds before LED |
| Check with a known good disc. |
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| shutting off. | 2. |
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| 3. |
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| Software asks to reinstall disc. |
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| Software displays a reading CD/DVD |
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| error. |
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| 1. Disconnect all cables from |
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| when the system is turned on and its |
| power cable, then press eject button to try to unload the |
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| eject button is pressed and held. |
| disk. |
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| 2. |
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| 3. |
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| 1. CD may have dirt or foreign material on it. Check with a |
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| there are no messages are displayed. |
| known good disc. |
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| 2. | Ensure the |
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| 3. |
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| 1. Ensure the headphone jack of the |
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| but no sound output. |
| output. |
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| 2. | Turn up the sound volume. |
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| 3. | Speaker power/connection/cable. |
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| 4. |
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| 1. | Ensure the information in the Date and Time of BIOS |
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| Setup is set correctly. |
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| 2. | RTC battery. |
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| 3. | System board |
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| Audio |
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| Audio software program invokes but no | 1. | Speaker power/connection/cable. |
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| sound comes from speakers. |
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| Modem |
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| Modem ring cannot wake up system | 1. Ensure the Modem Ring Indicator in BIOS Setup or |
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| from suspend mode. |
| Power Management is set to Enabled. |
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| 2. | If PCI modem card is used, reinsert the modem card to |
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| PCI slot firmly or replace the modem card. |
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| 3. | If ISA modem card is used, ensure the modem |
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| cable from the modem card to system board is connected |
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| properly. |
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| 4. | In Win 98, ensure the telephone application is configured |
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| correctly for your modem and set to receive messages |
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| and/or fax. |
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| Data/fax modem software program | 1. | Ensure the modem card is installed properly. |
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| invokes but cannot receive/send data/ |
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| fax |
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| Fax/voice modem software program | 1. Ensure the modem |
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| invokes but has no sound output. (Data |
| card to system board |
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| files are received normally; voice from |
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| modem cannot be produced, but system |
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| sound feature works normally.) |
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| Video and Monitor |
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| Video memory test failed. | 1. | Remove all |
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| 2. | Load default settings (if screen is readable). |
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| Video adapter failed. | 3. | System board |
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Chapter 4 |
| 73 |