ATEN Technology CN-6000 user manual Troubleshooting, The Java Client, Symptom, Action

The Java Client

Troubleshooting

For mouse synchronization problems, refer back to the Mouse discussion on the previous page. For connection and operation problems, see the table below:

Symptom	Action
I cannot find the	Check with your system administrator.
CN-6000 on the network.
Java Client won’t	1. Make sure to include the correct name of the web page
connect to the CN-6000	when you specify the CN-6000’s IP address.
	2. Close the Java Client, reopen it, and try again.
The CN-6000 doesn’t	The CN-6000’s default setting is to use port 9000 and port
complete the login.	9001. This situation can occur if there is a firewall blocking
	these ports. Have the administrator change the port
	settings.
The mouse doesn’t work	In the login window the mouse is set to the local computer
properly in the login	setting. After logging in the mouse will work properly.
dialog box.
Remote mouse pointer	1. Use the AutoSync feature (see p. 47), to synch the
is out of step.	local and remote monitors.
	2. Use the Mouse Synchronization feature (see
	p. 48) to bring them back in step.
Part of remote window	Use the AutoSync feature (see p. 47), to synch the local
is off my monitor.	and remote monitors.
Java Client performance	Exit the program and start again.
deteriorates.

49

2003-11-03