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Troubleshooting
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Troubleshooting
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ERROR MESSAGE | PROBABLE CAUSE | SOLUTION | |
“NO SIGNAL” | XM Signal is obstructed. | Make sure the antenna is not obstructed, | |
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| (e.g., Tall buildings, Parking Garages). Move |
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| vehicle to an unobstructed location. |
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| The vehicle antenna should be mounted on |
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| the outside of the vehicle. |
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“OFF AIR” | XM Signal is not currently | Select another channel. | |
broadcasting the selected channel. |
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| The XM antenna is not currently | Check the cable connection ensuring that |
“ANTENNA” | plugged in. | it is attached and not kinked or damaged. | |
| Reset the unit by turning the power OFF | ||
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| and then back ON again. |
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“LOADING” | XM is updating the channel list. | Wait short period while loading is in | |
| process and try again. | ||
PROBLEM | PROBABLE CAUSE | SOLUTION | |
THE UNIT WILL NOT | The unit is not recieving power. Power | Check that the Power Adaptor is plugged | |
Adapter may be unplugged. | in and the that the vehicle is either ON or | ||
POWER ON |
| that the ignition is in the ACC position. | |
| Check that the Power Adaptor fuse is not | ||
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| blown. If required, replace the fuse. |
AUDIO STATIC AND | The FM modulator frequency contains | Switch to another frequency. | |
static. |
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LOSS OF CLARITY |
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Vehicle Antenna is not connected to | |||
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| the radio. |
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| NOTE: If you are utilizing the Wireless FM Modulator feature and the problem | |
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| persists, it is recommended that the optional FM Direct Adapter is installed (Part # | |
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NO SOUND | Audio cables not connected. | Check cable connections at cradle and | |
| head unit. | ||
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| Incorrect FM Modulator frequency. | Select another FM Modulator frequency. |
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XM CHANNELS YOU | Unknown. | Contact XM | |
SUBSCRIBED TO ARE |
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NOT ALL RECEIVED |
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| The channel you are trying to tune to | Contact XM |
UNABLE TO TUNE TO A | is not authorized. | ||
CHANNEL | The channel you are trying to tune to | ||
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| has been selected to be skipped. | channel. |
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