Troubleshooting

60

Troubleshooting

 

 

 

 

ERROR MESSAGE

PROBABLE CAUSE

SOLUTION

“NO SIGNAL”

XM Signal is obstructed.

Make sure the antenna is not obstructed,

 

 

 

(e.g., Tall buildings, Parking Garages). Move

 

 

 

vehicle to an unobstructed location.

 

 

 

The vehicle antenna should be mounted on

 

 

 

the outside of the vehicle.

 

 

 

 

“OFF AIR”

XM Signal is not currently

Select another channel.

broadcasting the selected channel.

 

 

 

 

 

 

The XM antenna is not currently

Check the cable connection ensuring that

“ANTENNA”

plugged in.

it is attached and not kinked or damaged.

 

Reset the unit by turning the power OFF

 

 

 

and then back ON again.

 

 

 

 

“LOADING”

XM is updating the channel list.

Wait short period while loading is in

 

process and try again.

PROBLEM

PROBABLE CAUSE

SOLUTION

THE UNIT WILL NOT

The unit is not recieving power. Power

Check that the Power Adaptor is plugged

Adapter may be unplugged.

in and the that the vehicle is either ON or

POWER ON

 

that the ignition is in the ACC position.

 

Check that the Power Adaptor fuse is not

 

 

 

blown. If required, replace the fuse.

AUDIO STATIC AND

The FM modulator frequency contains

Switch to another frequency.

static.

 

LOSS OF CLARITY

 

 

Vehicle Antenna is not connected to

Re-connect the vehicle Antenna cable.

 

 

the radio.

 

 

 

NOTE: If you are utilizing the Wireless FM Modulator feature and the problem

 

 

persists, it is recommended that the optional FM Direct Adapter is installed (Part #

 

 

XMFM-1).

 

NO SOUND

Audio cables not connected.

Check cable connections at cradle and

 

head unit.

 

 

Incorrect FM Modulator frequency.

Select another FM Modulator frequency.

 

 

 

 

XM CHANNELS YOU

Unknown.

Contact XM 1-800-XM RADIO

SUBSCRIBED TO ARE

 

(1-800-967-2346).

NOT ALL RECEIVED

 

 

 

 

The channel you are trying to tune to

Contact XM 1-800-XM RADIO

UNABLE TO TUNE TO A

is not authorized.

(1-800-967-2346).

CHANNEL

The channel you are trying to tune to

De-select the skip feature for this

 

 

has been selected to be skipped.

channel.

 

 

 

 

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Audiovox XMRVRFM002 manual Troubleshooting