Troubleshooting | Avaya 3631 instruction

TROUBLESHOOTING

When the ‘Login Proceeding’ message is displayed in the window.

This may mean your Call server link is down.

Please wait for 5 minutes. If the problem persists, reboot the phone

When you do not hear dial tone after pressing the off-hook button.

Retry after 5 minutes. If the problem persists, reboot the phone.

If it does not change after rebooting, please contact your service administrator

When you do not hear audio or only one-way audio during a call.

Retry the call again. If the problem persists, reboot the phone.

If the problem persists after rebooting, please contact your service administrator..

When the phone does not log on to the call server.

Confirm your extension and password and try to log on again.

If you still cannot log on, please contact your service administrator.

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Avaya 3631 manual Troubleshooting, When the phone does not log on to the call server

Contents

Page Avaya Inc. All Rights Reserved Warranty Avaya support Contents Directory Configuring simultaneous ringing for Answering a call using SpeakerphoneAdding a person on another line to a Conference call Adding a person on hold to a Using the T9 Mode Calendar Alarm Clock CalculatorUsing the ABC Mode Contacts About This Guide Introduction Following figure shows the main Elements of your phone Phone Layout Softbuttons Button Description Mute button Icon Display Description Weak signal Strong signal Battery About scrolling and menu navigation Settings & Options Call settingsAbout the A-MENU Screen „ Screen light timer„ Contrast „ Language choose display language and input language type Sound Application settings „ Contacts Group settings, Contacts status„ Call log Log status, Log my calls? Log bridged calls? „ Automatic backup Backup & Restore„ Restore data „ FTP setup Advanced „ Access profiles„ IP address „ Versions „ Service „ Backup & Restore Over USB„ Site survey Copy syslog to PC Contacts ApplicationsCall Log Calendar Web browser Alarm clock Log in/Log out Log out nowLock phone now? Button Lock Unlock codeRestart phone SIM card Answering a call using the Speakerphone Answering a CallPutting a call on Speakerphone Ignoring an incoming call Making a Call Overlap DialingEn bloc Dialing Enhanced Dialing Clearing a number Muting a Call Putting a Call on Hold Transferring a Call About Conference Calls Setting up a conference call Adding a person on another line to a conference call Adding a person on hold to a conference call Putting a conference call on hold Displaying all conference parties Transferring a conference call Muting a person on a conference call Refreshing a list of conference parties Dropping a person from a conference call Answering a call on a bridged line About Bridged Calls Making an outgoing call on a bridged line Joining a call on a bridged line Sending all calls directly to another number Send All Calls About Some Features Forwarding calls CFrwd Calling a person from the directory Directory Avaya 3631 Wireless Telephone User Guide Contacts Contacts menu offers the following features Press Find Name Changing the Contacts Entries Add Entry Storing a Number in Idle Mode Speed List Setting Up Speed-dial Entries Editing the Speed-dial Entries You can delete all Contacts entries at once Delete All Group Setting Memory Status Missed Calls Call Log Received Calls Outgoing Calls Delete All Consulting the Calendar Calendar Creating a New Memo Viewing Your Calendar Memos Alarm Clock Avaya 3631 Wireless Telephone User Guide Calculator Result is rounded to six decimal places ABC mode T9 modeNumber mode Symbolic mode Changing the Text Input Mode Quickly Changing the Text Input Mode Using the T9 Mode Smart Punctuation Inserting a Space Changing the CaseEntering a Number directly Scrolling Returning to the Previous Screen Clearing Letters and Words Using the ABC Mode List of the characters available English Inserting a Space Using the Number Mode Using the Symbolic Mode When the phone does not log on to the call server Troubleshooting Index Annex Muting a Call Transferring a Call Page