Avaya 3631 TROUBLESHOOTING

TROUBLESHOOTING

When the ‘Login Proceeding’ message is displayed in the window.

This may mean your Call server link is down.

Please wait for 5 minutes. If the problem persists, reboot the phone

When you do not hear dial tone after pressing the off-hook button.

Retry after 5 minutes. If the problem persists, reboot the phone.

If it does not change after rebooting, please contact your service administrator

When you do not hear audio or only one-way audio during a call.

Retry the call again. If the problem persists, reboot the phone.

If the problem persists after rebooting, please contact your service administrator..

When the phone does not log on to the call server.

Confirm your extension and password and try to log on again.

If you still cannot log on, please contact your service administrator.

Contents

Main Page Documentation disclaimer Link disclaimer Warranty Page CONTENTS Page Page INTRODUCTION About This Guide Phone Layout Button Description Page Icon (Display) Description Page About scrolling and menu navigation ABOUT THE A-MENU Settings & Options Yes Call settings Yes Screen Sound Application settings Backup & Restore Advanced Page y Applications Page Log in/Log out Log out now Lock phone now? Button Lock Unlock code Restart phone SIM card ANSWERING A CALL Answering a call using the Speakerphone Putting a call on Speakerphone Page MAKING A CALL Overlap Dialing En bloc Dialing Enhanced Dialing Clearing a number MUTING A CALL PUTTING A CALL ON HOLD TRANSFERRING A CALL ABOUT CONFERENCE CALLS Setting up a conference call Adding a person on another line to a conference call Adding a person on hold to a conference call Putting a conference call on hold Transferring a conference call Displaying all conference parties Muting a person on a conference call Dropping a person from a conference call Refreshing a list of conference parties ABOUT BRIDGED CALLS Answering a call on a bridged line 2. Press the Answer soft button. 1. From the main Phone menu (call appearance screen), scroll to the bridged call that you want to Joining a call on a bridged line Making an outgoing call on a bridged line ABOUT SOME FEATURES Sending all calls directly to another number (Send All Calls) Forwarding calls (CFrwd) Calling a person from the directory (Directory) Configuring simultaneous ringing for multiple telephones (EC500) Page Find Name Changing the Contacts Entries Add Entry Storing a Number in Idle Mode Speed List Page Delete All 1. Select one of the following menu options by pressing the Navigation keys (up or down) and press Group Setting Page Call Log Missed Calls Received Calls Outgoing Calls Delete All Calendar Page Page Alarm Clock 1. 2. 3. 4. Page Calculator Page Text Entry Changing the Text Input Mode Quickly Changing the Text Input Mode Using the T9 Mode Smart Punctuation Page Page Using the ABC Mode Changing the Case Page Using the Symbolic Mode Using the Number Mode TROUBLESHOOTING ANNEX Index