Avaya 9040, 6400, 4400 Call Waiting, Diverting Calls, At another extension, At your own extension

System Features Page 32

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by making providing call waiting tone. If you hear the Call Waiting signal, use HOLD to put the present caller on hold, press the Call Appearance button (of the alerting call) or HOLD again to connect to the alerting call.

To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

-To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off dial *02.

-To switch forward on busy on dial *03, to switch it off dial *04.

-To switch forward on no answer on dial *05, to switch it off dial *06.

-To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this example.

Note: Your System Administrator may have configured a forwarding number on your behalf; if so, by using the star code from your extension, you over-ride the configured number. Forwarding on No Answer is not effective if you are using voicemail.

Diverting Calls

You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

-*12*N# from the extension you are temporarily using.

-*13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

-*14*N# from your own extension.

-*14*# to cancel either feature from your own extension.

4400, 4600, 6400 & TransTalk MDW 9040 Telephones		Page 32
IP Office	40DHB0002USAL - Issue 7 (2nd October 2003)