BarcoMed Hardware Tab
detailed customer contact information. After completion of the customer contact information screen, the Wizard will then ask the user to provide a description of the problem, and prompt the user to enter the Medical Viewing Applications that they are using. The Wizard will then automatically collect the diagnostic information from the user’s system. When completed, the Wizard will alert the user of completion and open the report. The report is saved in an HTML format file on the user’s desktop.
Welcome Screen
The Welcome screen reminds the user to close all applications before starting the wizard. The screens that follow guide the user through gathering pertinent diagnostic data that will help in determining the root of the problem.
Customer Information Screen
All fields on this screen must be filled in. This screen asks the user for contact information that will help the Barco support team contact the customer. The user will not be allowed to move forward to the next screen unless all of the fields are filled in.
Customer Diagnostic Questions Screen
This screen allows the user to tell the Barco ImageCare team as much as possible about the problem. For the Medical Viewing Applications Running field, enter the medical applications that are currently running on the system with the problem. For the “Any Applications using DIMPL” question, select the “radio button” that applies to the correct response. For the “Detailed Description” field, enter a detailed description of the problem. And, for the Additional Notes field, enter any information that could help the Barco ImageCare team diagnose the problem.
Gathering Diagnostic Data Screen
Important: When performing the Graphics Operations, you must drag the "Gathering Diagnostic Data Screen" onto the display for which you want the Graphics Operations data.
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