Belkin F5D9230UK4 user manual Section

Troubleshooting

power source. This may force the modem to properly recognize the Router.

3.Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will cause the Router to reattempt communication with the modem. If the “WAN” light on the Router is not lit after completing these steps, please contact Belkin Technical Support.

4.Try shutting down and restarting your computer.

Problem:

•The Easy Install Wizard completed installation, but my web browser doesn’t work.

•I am unable to connect to the Internet. The “WAN” light on my Router is on, and the “Connected” light is blinking.

Solution:

1.If you cannot connect to the Internet, the “WAN” light is on, and the “Connected” light is blinking, the problem may be that your connection type may not match the ISP’s connection.

2.If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting.

3.If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name. Make sure the Router’s connection type is configured to PPPoE and the settings are entered properly. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting.

4.You may need to configure your Router to meet the specific requirements of your ISP. To search our knowledge base for ISP- specific issues, go to: http://web.belkin.com/support and type in “ISP”.

If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support.

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