Black Box ACX048 Troubleshooting, External Failure, Video Interference, Fans Malfunction, Page

Models: ACX080 ACX288-PS ServSwitch DKM-FX ACX288 ACX048 ACXIO8-C ACXSFPS ACX160-PS ACXIO8-SM ACXSFPC ACX080-PS ACXIO8-SPF ACX288-CTL ACX160

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Chapter 7: Troubleshooting

Chapter 7: Troubleshooting

7. Troubleshooting

Tables 7-1 through 7-7 in Sections 7.1 through 7.7 provide support for problems with the ServSwitch DKM FX matrix. This help assumes a functional extender route. Before running, make sure your extenders’ matrixes work over a peer-to- peer connection. This can be supported by the use of a CATx or fiber coupler.

7.1 External Failure

Table 7-1. External failure.

Problem

Possible Cause

Solution

 

 

 

ServSwitch DKM FX cannot be started

Fuse at the standard appliance outlet is out

Check fuse

 

 

 

7.2 Video Interference

Table 7-2. Video interference.

Problem

Possible Cause

Solution

 

 

 

Opening the OSD is not possible

No OSD jumper set

Set Jumper 11 on the CON unit

 

 

 

 

 

Check the connection, length,

Incorrect video display

Cable connection disturbed

and quality of the interconnection

 

 

cable to the units

 

 

 

7.3 Fans Malfunction

Table 7-3. Fans malfunction.

Problem

Possible Cause

Solution

 

 

 

Fans only run under full load

Communication to fan

Remove and reinstall the fan tray

tray is disturbed

 

 

 

 

 

Fans do not run; LED OK is on

Fans are defective

Contact Black Box Technical Support at

724-746-5500 or info@blackbox.com

 

 

 

 

 

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724-746-5500 blackbox.com

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