12 Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.
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| The machine is out of ribbon or the print cartridge is not | |
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| CHECK CARTRIDGE |
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| RESET OR REPLACE |
| properly installed. Install the print cartridge again. (See | |
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| The documents were not inserted or fed properly, or were | |
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| CHECK DOCUMENT |
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| REMOVE PAPER |
| too long. (See Document Jam, page 74.) | |
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| CHECK DOCUMENT |
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| PRESS STOP KEY |
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| The fax machine is out of paper or paper is not properly | |
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| CHECK PAPER |
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| RELOAD PAPER |
| loaded in the paper tray. Refill the paper or remove the | |
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| paper and load it again. If this error appears while | ||
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| receiving a fax, load paper to restart printing. If you were |
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| coping or printing reports, load paper and try again. (See |
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| A poor quality phone line resulted in a communications | ||
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| COMM.ERROR |
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| error. Try the call again. |
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| You have requested a polling call from another party, but | ||
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| CONNECTION FAIL |
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| the other fax machine is not in Poll Waiting mode. Verify |
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| the other parties polling setup. |
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| The print head has overheated. Wait 30 minutes for it to | ||
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| COOLING DOWN |
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| WAIT FOR A WHILE |
| cool. | |
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| The cover is not completely closed. Close the cover. | ||
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| COVER OPEN |
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| PLS CLOSE COVER |
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| The other party has disconnected during a call or fax. | ||
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| DISCONNECTED |
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| The fax machine has a mechanical problem. Unplug the | ||
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| MACHINE ERROR XX |
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| CALL YOUR DEALER |
| machine. Then contact your Brother dealer for service. | |
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| The number you called does not answer or is busy. You | ||
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| NO RESPONSE/BUSY |
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| may also have reached a number not connected to a fax. |
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| Check the number and call again. |
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72Chapter 12