If you are having difficulty with the fax machine

If you think there is a problem with your fax machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

Condensed print

If your copy looks good, you probably had a bad

and white streaks

connection, with static or interference on the phone

across the page or

line. If the copy looks bad, call Brother Customer

the top and bottom

Service at 1-800-284-4329 (in USA) or

of sentences are

1-877-BROTHER (in Canada).

cut off.

 

 

 

Vertical black lines

Your machine’s print head might be dirty. Clean the

when receiving.

print head. (See Cleaning the print head on page 13-9.)

 

The sender’s scanner may be dirty. Ask the sender to

 

make a copy to see if the problem is with the sending

 

machine. Try receiving from another fax machine.

 

If the problem continues, call Brother Customer

 

Service at 1-800-284-4329 (in USA) or

 

1-877-BROTHER (in Canada).

 

 

Phone Line or Connections

 

 

The fax machine

Make sure the fax machine is in the correct receiving

does not answer

mode for your setup. (See Choosing the Receive Mode

when called.

on page 5-1.) Check for a dial tone. If possible, call the

 

fax machine to hear it answer. If there is still no answer,

 

check the telephone line cord connection. Connect a

 

standard telephone to the fax machine’s telephone

 

wall jack. If there is no ringing when you call the fax

 

machine, ask your telephone company to check the

 

line.

 

 

External

Make sure the telephone line cord from your TAD is

Telephone

connected to the back of the fax machine, in the jack

answering device

labeled EXT. (See Connecting an external telephone

(TAD) does not

answering device (TAD) on page 1-8.) Make sure the

answer when

TAD is set to answer calls.

called

 

 

 

No dial tone on the

Press Hook—OR—Lift the handset. If you don’t hear a

handset

dial tone, check telephone line cord connections at the

 

fax machine and wall jack. Check that the handset is

 

connected to the fax machine’s handset jack. Test the

 

wall jack with another single line telephone. If there is

 

no dial tone at the wall outlet, call your telephone

 

company.

 

 

The Caller ID does

The Caller ID signal is sent ten seconds after the Call

not display after

Waiting Signal and speaking may interfere with it.

the Call Waiting

When you hear the Call Waiting signal, ask the other

signal

party to hold while you answer the call. Then stop

 

speaking until you see the Caller ID on the LCD.

 

 

Receiving Faxes

 

 

 

Cannot receive a

Make sure that the fax machine is in the correct

fax

receiving mode for your setup. (See Choosing the

 

Receive Mode on page 5-1.)

 

 

 

If there seems to be interference on your phone line, try

 

setting the Compatibility to BASIC. (See Compatibility

 

on page 12-4.)

 

 

 

 

Troubleshooting and routine maintenance 12 - 6