Brother 575 12Troubleshootingmaintenance and routine, Troubleshooting

12 Troubleshootingmaintenance and routine

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

ERROR MESSAGES

ERROR	CAUSE	ACTION
MESSAGE
CHECK PAPER	The fax machine is out of	Refill the paper or remove
RELOAD PAPER	paper or paper is not	the paper and load it again. If
PRESS STOP KEY	properly loaded in the	this error appears while
	paper tray.	receiving a fax, load paper to
		restart printing. If you were
		copying or printing reports,
		load paper and try again.
		(See How to load paper on
		page 2-2)
	The paper is jammed in	See Paper Jam on page
	the fax machine.	12-5.
COVER IS OPEN	The cover is not closed	Close the cover.
CLOSE COVER	completely.
DOCUMENT JAM	The documents were not	Insert the document again.
REMOVE JAM	inserted or fed properly, or
PRESS STOP KEY	were too long.
	(See Document Jam on
	page 12-4.)
	The document is jammed	See Document Jam on page
	in the fax machine.	12-4.
DR MODE IN USE	The fax machine is set to	Set Distinctive Ring to off.
	Distinctive Ring mode.
	You can not change the
	Receive Mode from
	Manual to another mode.
LINE DISCONNECT	The other person or other	Try to send again.
	person’s fax machine
	stopped the call.
MEMORY NEAR FULL	The fax machine is almost	Clear the faxes and
CLEAR MEMORY	out of memory.	scheduled jobs from the
		memory.
		—OR—
		Print the faxes that are in the
		memory. (See Printing a fax
		from the memory on page
		5-6.)

12 - 1 Troubleshooting and routine maintenance