DIFFICULTY

SUGGESTIONS

Sending Faxes

 

 

 

 

 

 

 

Cannot send a fax

Ask the other party to check that the receiving machine

 

has paper.

 

 

 

 

 

Print the Transmission Verification Report and check

 

for an error. (See Printing reports on page 9-1.)

 

 

 

 

Poor sending

Try changing your resolution to FINE or S.FINE. Make

quality.

a copy to check the fax machine’s scanner operation.

 

 

 

 

Dialing does not

Check all line cord connections and make sure the

work

curled handset cord is not in the EXT jack.

 

Check the power cord connection. Send a manual fax

 

by pressing Hook or by lifting the handset and dialing

 

the number. Wait to hear fax receiving tones before

 

pressing Fax Start.

 

(Canada only) Change the Tone/Pulse setting.

 

(See Setting Tone and Pulse dialing mode (Canada

 

Only) on page 4-6.)

 

 

 

 

Vertical black lines

Use the fax machine to make a copy. If the copy shows

when sending.

the same problem, the scanner area is dirty. Lift the top

 

cover and check the document path. Clean the white

 

film and the scanner’s glass strip using isopropyl

 

alcohol and a lint-free cloth. (See Cleaning the scanner

 

on page 12-9.)

 

 

 

 

Transmission

There is probably temporary noise or static on the

Verification Report

phone line. Try sending the fax again.

prints “RESULT:

Try setting the Compatibility to BASIC.

NG”

(See Compatibility on page 12-4.)

 

If the problem continues, call the telephone company

 

to check your phone line.

 

 

 

 

Handling Incoming

Calls

 

 

 

 

Double-ring in

The fax machine knows the incoming call is not a fax

FAX/TEL mode

so it is signaling you to answer the telephone call. Pick

 

up the fax machine’s handset or answer from an

 

extension phone, and then press the fax machine’s

 

Telephone Answer Code (default setting is #51).

 

(See For FAX/TEL mode only on page 5-5.)

 

 

 

 

Transferring a call

If you have answered at the fax machine’s handset,

to the fax machine

press Fax Start and hang up immediately.

 

If you answered at an extension phone, press your

 

three-digit Fax Receive Code (default setting is

 

51).

 

 

 

When the fax machine answers, hang up.

 

 

 

 

The fax machine

If the fax machine is set to Easy Receive ON, it is more

“hears” voice as

sensitive to sounds. The fax machine may mistakenly

fax tone

interpret certain voices or music on the line as a calling

 

fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing #51 if you are at an

 

extension phone or press Stop/Exit if you are at the

 

fax machine or an external phone.

 

Try avoiding this problem by turning Easy Receive to

 

OFF. (See Easy Receive on page 5-3.)

 

 

 

 

Custom features

If you have Call Waiting, Ring Master, Voice Mail, an

on a single line

alarm system or any other custom feature on a single

 

phone line with the fax machine, it may create a

 

problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax

 

message while a custom feature signal comes through

 

on the line, the signal can temporarily interrupt or

 

disrupt the fax data. Your fax machine’s ECM feature

 

should help overcome this problem. This condition is

 

related to the telephone system industry and is

 

common to all devices that send and receive data on a

 

single, shared line with custom features. If avoiding a

 

slight interruption is crucial to your business, we

 

recommend a separate phone line with no custom

 

features.

 

 

 

 

12 - 7 Troubleshooting and routine maintenance