Brother 9200DX Troubleshooting, Problem Cause Solution, Cleaning the Print Head and Roller on

Troubleshooting

If you think the P-touch is not printing correctly, but you cannot determine the problem with the power button light, refer to the following list of possible problems and perform the necessary operations.

Problem		Cause	Solution
The P-touch does not		• The interface cable is loose.	Check that the interface cable is correctly connected, the tape
print.		• The tape cassette is not in-	cassette is correctly installed, and that the tape compartment
A printing error is		serted correctly.	cover is closed.
indicated.		• The tape compartment cover
		is open.
While printing, striped		There is no tape in the tape cas-	Insert a new tape cassette, and then either press the feed/cut
tape appears.		sette.	button or turn the P-touch off, then on again.
The power button does		The power supply cable is	Check that the power supply cable is correctly connected. If the
not light up or flash.		loose.	power button still does not light up or flash, contact your serv-
			ice representative.
A blank horizontal line		The print head and roller are	Clean the print head and roller according to the procedure in
appears	through the	dirty.	Cleaning the Print Head and Roller on page 27.
printed label.
A data transmission error		The wrong port is selected.	Windows®
appears on the computer.			Under “Print to the following port” in the printer Properties dia-
			logue box, select “PTUSB:” for a USB connection or select
			“PTCOMn:” (where “n” is 1 if the P-touch is connected to the
			computer’s COM1 port or 2 if the P-touch is connected to the
			computer’s COM2 port) for a serial connection.*
			Mac
			For a serial connection, select in the Chooser the port where
			the P-touch is connected.
		The baud rates of the computer	Windows®
		and the P-touch are not the	Start up the Change Baud Rate Wizard, and then select the same
		same. (Only for a serial con-	baud rate as the P-touch.
		nection)	Mac
			The Macintosh may not support the P-touch’s default baud rate of
			115,200 bps. After changing the baud rate of the P-touch accord-
			ing to Changing the P-touch’s Baud Rate on page 31, select a
			baud rate of 57,600 bps in the Print dialogue box.
(Windows® only)		The computer does not support	The P-touch’s default baud rate of 115,200 bps is not supported
The baud rate cannot be		the P-touch’s default baud rate	by some computers.
set using	the Change	of 115,200 bps.	After changing the baud rate of the P-touch according to Chang-
Baud Rate Wizard.			ing the P-touch’s Baud Rate on page 31, start up the Change
			Baud Rate Wizard, and select a baud rate of 57,600 or 9,600
			bps.
		Error 99	Check the following:
		The computer cannot detect	• Is the P-touch turned on?
		the P-touch.	• Is the interface cable correctly connected?
			• Has the COM port where the P-touch is connected been
			selected with the Change Baud Rate Wizard? (Many PCs
			have more than one COM port.)
		Error 1,5	The COM ports on some PCs are turned off as a default. Check
		The computer’s serial port can-	the computer’s manual or ask the computer manufacturer, and
		not be used.	then turn on the COM port.
			<Checking the COM port (Windows® 95/98)>
			Double-click “System” in the Control Panel window. Click
			the Device Manager tab, and then click the plus sign next to
			“Ports (COM & LPT)”. Check that COM1 and COM2 are listed
			and that there is no error symbol displayed.

*If two or more of the same P-touch models are connected through their USB ports, select “PTUSB (PT-9200DX- XXXXXXXXX):” (where XXXXXXXXX is the serial number) instead of “PTUSB:”.

*The serial number is written above the barcode on the silver label attached to the bottom of the P-touch.

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