Troubleshooting and routine maintenance | Brother FAX-575 specification

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Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

ERROR MESSAGES

ERROR	CAUSE	ACTION
MESSAGE

CHECK PAPER	The fax machine is out of	Refill the paper or remove
RELOAD PAPER	paper or paper is not	the paper and load it again. If
PRESS STOP KEY	properly loaded in the	this error appears while
	paper tray.	receiving a fax, load paper to
		restart printing. If you were
		copying or printing reports,
		load paper and try again.
		(See How to load paper on
		page 2-2)

	The paper is jammed in	See Paper Jam on page
	the fax machine.	12-5.

COVER IS OPEN	The cover is not closed	Close the cover.
CLOSE COVER	completely.

DOCUMENT JAM	The documents were not	Insert the document again.
REMOVE JAM	inserted or fed properly, or
PRESS STOP KEY	were too long.
	(See Document Jam on
	page 12-4.)

	The document is jammed	See Document Jam on page
	in the fax machine.	12-4.

DR MODE IN USE	The fax machine is set to	Set Distinctive Ring to off.
	Distinctive Ring mode.
	You can not change the
	Receive Mode from
	Manual to another mode.

LINE DISCONNECT	The other person or other	Try to send again.
	person’s fax machine
	stopped the call.

MEMORY NEAR FULL	The fax machine is almost	Clear the faxes and
CLEAR MEMORY	out of memory.	scheduled jobs from the
		memory.
		—OR—
		Print the faxes that are in the
		memory. (See Printing a fax
		from the memory on page
		5-6.)

12 - 1 Troubleshooting and routine maintenance

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Brother FAX-575 manual Troubleshooting and routine maintenance, Error messages

Contents

SU FAX-575 Page Frequently Asked Questions FAQs For Customer ServiceBrother numbers Register your product USA only USA only Ordering accessories and suppliesBrother fax back system USA only Iii USA and CanadaCompilation and Publication Notice Who is covered Brother International Corporation Canada only Vii Safety precautionsTo use the fax machine safely Choosing a location Viii Quick Reference Guide Sending faxesReceiving faxes Storing numbers Making copies Table of Contents Setup Receive Setup SendInterrupting Delayed Fax and Polled Transmit jobs Xii Quick-Dial numbers and dialing options Remote Fax OptionsPrinting reports Important information Index Remote Retrieval Access Card Xiv Troubleshooting and routine maintenanceGlossary Specifications Using this Guide IntroductionFinding information Bold Fax Test Sheet and Product Registration USA only Back view Part namesFront view Control panel overview One-Touch Keys Navigation Keys Menu/Set Custom features Do you have Voice Mail on the phone line? Why should there be problems?How can you avoid possible problems? About fax machines ECM Error Correction Mode Fax tones and handshake Connecting an external telephone Connections Introduction 1 Limit your speaking to 20 seconds ConnectionsRecording outgoing message OGM on an external Special line considerations Roll Over phone lines Two-Line phone systemConverting telephone wall outlets Machine will work best on a dedicated line Introduction Multi-Line connections PBX If you are installing the fax machine to work with a PBXCustom features on your phone line Handling and using plain paper Paper specifications for the paper trayTemperature 23C, humidity 50% Paper How to load paper To load paper On-Screen Programming User-friendly programmingMenu table Memory Storage Navigation keys Factory setting option is shown in bold Main Menu Options Descriptions Selections Main Menu Delayed Remote FAX OPT Miscellaneous Initial Setup Setting the Date and TimeGetting started Turning on Automatic Daylight Savings Time Setting the Station ID Entering textEnter your fax number up to Digits Special characters and symbols Inserting spacesMaking corrections Repeating letters Setting the Beeper Volume Setting the Speaker VolumeChoosing the Handset Volume For Volume Amplify Press or to select LOW Setting Volume Amplify VOL AMPLIFYOFF?, and then press Menu/Set and go to Step Setting the Ring Volume Setting Tone and Pulse dialing mode Canada OnlySetting up your area code USA only Press or to select Pulse Or Tone Basic receiving operations Setup ReceiveChoosing the Receive Mode Press Receive Mode To select or change your Receive ModeSetting the Ring Delay Use or to select ON, Semi or OFF Setting the F/T Ring Time FAX/TEL mode onlyEasy Receive Receiving a fax at the end of a conversation Setting Paper SizePrinting a reduced incoming fax Auto Reduction For FAX/TEL mode only Using a cordless external handsetAdvanced receiving operations Operation from extension telephones Setting up Polling Receive Changing the remote codesPrinting a fax from the memory Polling Setting up Sequential Polling Receive Enter the fax machines you Telephone services Distinctive RingWhat does your telephone company’s ‘Distinctive Ring’ do? What does Brother’s ‘Distinctive Ring’ do? Your telephone company and ask for one that is shown Before you choose the ring pattern to registerRegistering the Distinctive Ring pattern Very important Turning off the Distinctive Ring Caller IDCaller ID Log Printing the Caller ID Log To exit the Caller ID Log, press Viewing the Caller ID LogReturning a call from the Log Registering a Caller ID number Menu/Set Call Waiting/Caller ID Setup Send How to dial Automatic transmission How to faxFax Redial Sending faxes using multiple settings Basic sending operationsManual transmission Sending a fax at the end of a conversation Fax resolution Contrast Canceling a scheduled job Multiple Resolution TransmissionCanceling a fax in progress Advanced sending operations Composing the electronic CoverComposing your own comments Press 2 to exit When the LCD shows Cover page for next fax onlySend a cover page for all faxes Insert the document face down in the ADF Press Menu/Set, 3 Broadcasting Using a printed CoverOverseas Mode Call Reservation Screen displays Delayed Fax Setting up Polled Transmit Press or to choose on or To change the default setting, press or to select on or OFF Memory TransmissionOut of Memory message Go to Step Interrupting Delayed Fax and Polled Transmit jobs Wait 2 seconds, then remove Storing One-Touch Dial numbers Quick-Dial numbers and dialing optionsStoring numbers for easy dialing Storing Speed-Dial numbers How to change the stored number or name Changing One-Touch and Speed-Dial numbers Setting up Groups for Broadcasting Dialing options Access codes and credit card numbers See Storing Speed-Dial numbers on Pause HoldRedial Telephone Redial Fax Setting up Fax Forwarding Remote Fax OptionsFax Forwarding Enter the forwarding number up to 20 digits Programming your pager number For example, press 1 8 0 0 5 5 5 1 2 3 4 # # Turning off Remote Fax Options Setting Fax StorageSetting your remote access code Long beep Fax messages No beeps No fax messages Using your remote access codeRemote Retrieval Remote commands OFF Retrieving fax messages Changing your Fax Forwarding number FAX settings and activity Setting the Journal PeriodPrinting reports Customizing the Transmission Verification Report How to print a report Following reports are available Using the fax machine as a copier Making copiesCopy operations Making a single copy Enter the number of copies you want Press or to select Sort or Stack Important information 11 2 Important information Industry Canada Compliance Statement Canada only International Energy Star Compliance Statement Important safety instructions See Brother numbers on Trademarks Shipment of the fax machine Error messages Troubleshooting and routine maintenanceTroubleshooting Storing One-Touch Dial Brother Compatibility Document Jam or Paper JamPress or to select Basic Or Normal Paper Jam Printout is jammed If you are having difficulty with the fax machine Difficulty Suggestions Sending Faxes Routine maintenance Cleaning the print headPage White Spools 12 11 Troubleshooting and routine maintenance Glossary Glossary Glossary G Copy SpecificationsGeneral Fax Items in all upper case represent LCD messages IndexIndex Help Resolution Remote Retrieval Access Card Card Changing Remote Access Code Remote Commands Equipment Attachemnt Limitations Canada only Visit us on the World Wide Web