Brother FAX-575 12

12 - 1 Troubleshooting and routine maintenance

Troubleshooting

Error messages

As with any sophisticated office p roduct, errors may occur. I f this

happens, your fax machine identifies the problem and displays an

error message. The most common error messages are shown

below.

You can correct most problems by yourself. If you need more help,

call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

12 Troubleshooting and routine

maintenance

IMPORTANT

For technical help, you must call the c ountry where you bought

the fax machine. Calls must be made from within that country.

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

CHECK PAPER

RELOAD PAPER

PRESS STOP KEY

The fax machine is out of

paper or paper is not

properly loaded in the

paper tray.

Refill the paper or remove

the paper and load it again. If

this error appears while

receiving a fax, load paper to

restart printing. If you were

copying or printing reports,

load paper and try again.

(See How to load paper on

page 2-2)

The paper is jammed in

the fax machine. See Paper Jam on page

12-5.

COVER IS OPEN

CLOSE COVER

The cover is not closed

completely. Close the cover.

DOCUMENT JAM

REMOVE JAM

PRESS STOP KEY

The documents were not

inserted or fed properly, or

were too long.

(See Document Jam on

page 12-4.)

Insert the document again.

The document is jammed

in the fax machine. See Document Jam on page

12-4.

DR MODE IN USE The fax machine is set to

Distinctive Ring mode.

You can not change the

Receive Mode from

Manual to another mode.

Set Distinctive Ring to off.

LINE DISCONNECT The other person or other

person’s fax machine

stopped the call.

Try to send again.

MEMORY NEAR FULL

CLEAR MEMORY

The fax machine is almost

out of memory. Clear the faxes and

scheduled jobs from the

memory.

—OR—

Print the faxes that are in the

memory. (See Printing a fax

from the memory on page

5-6.)

Contents

Main Page i Brother numbers Register your product (USA only) Frequently Asked Questions (FAQs) For Customer Service ii Ordering accessories and supplies iii Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice iv Brother One Year Limited Warranty and Replacement Service (USA only) v Brother One Year Limited Warranty and Replacement Service (USA only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) vii Safety precautions To use the fax machine safely viii Choosing a location IMPORTANT SAFETY INSTRUCTION Page Page Table of Contents xi 1 2 3 5 6 xiii 7 8 9 10 11 Page Using this Guide Finding information 1 Page Part names Front view Back view 1 - 4 Control panel overview Page 1 - 6 About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction Mode) 1 - 8 Connections Connecting an external telephone Connecting an external telephone answering device (TAD) Sequence Page Page Special line considerations Roll Over phone lines Two-Line phone system Converting telephone wall outlets Triplex Adapter 1 - 12 Installing fax machine, external two-line TAD and two-line telephone Multi-Line connections (PBX) If you are installing the fax machine to work with a PBX Custom features on your phone line 2 - 1 About paper 2 Page 3 - 1 User-friendly programming Menu table Memory Storage 3 Navigation keys 3 - 3 Page 3 - 5 Page 4 Setting the Station ID Entering text 4 - 3 Inserting spaces Making corrections Repeating letters Special characters and symbols Setting the Beeper Volume Setting the Speaker Volume Choosing the Handset Volume (For Volume Amplify) 4 - 5 Setting Volume Amplify Setting the Ring Volume Setting Tone and Pulse dialing mode (Canada Only) Setting up your area code (USA only) 5 - 1 Basic receiving operations 5 To select or change your Receive Mode Setting the Ring Delay 5 - 3 Setting the F/T Ring Time (FAX/TEL mode only) Easy Receive Printing a reduced incoming fax (Auto Reduction) Setting Paper Size 5 - 5 Advanced receiving operations Operation from extension telephones For FAX/TEL mode only Using a cordless external handset Page 5 - 7 Setting up Sequential Polling Receive Telephone services Distinctive Ri ng What does your telephone companys Distinctive Ring do? What does Brothers Distinctive Ring do? Do you have Voice Mail? 5 - 9 Before you choose the ring pattern to register Registering the Distinctive Ring pattern Very important Turning off the Distinctive Ring Caller ID Caller ID Log Printing the Caller ID Log 5 - 11 Viewing the Caller ID Log Returning a call from the Log Registering a Caller ID number Page How to dial Manual dialing One-Touch dialing Speed-Dialing 6 6 - 2 Fax Redial How to fax Automatic transmission Manual transmission Sending a fax at the end of a conversation Basic sending operations Sending faxes using multiple settings 6 - 4 Contrast Fax resolution Multiple Resolution Transmission Canceling a fax in progress Canceling a scheduled job You can cancel a fax job that is stored and waiting in memory. 6 - 6 Advanced sending operations Composing the electronic Cover Page Composing your own comments Page Page Page Page Setting up Polled Transmit 6 - 12 Memory Transmission Out of Memory message Page 7 - 1 Storing numbers for easy dialing Storing One-Touch Dial numbers 7 options Storing Speed-Dial numbers 7 - 3 Changing One-Touch and Speed-Dial numbers Setting up Groups for Broadcasting Page Speed-Dialing Access codes and credit card numbers Page Fax Forwarding Setting up Fax Forwarding 8 8 - 2 Programming your pager number Setting Fax Storage Turning off Remote Fax Options Setting your remote access code Page Remote commands Page FAX settings and activity Customizing the Transmission Verification Report Setting the Journal Period 9 9 - 2 Printing reports How to print a report Using the fax machine as a copier Copy operations 10 10 - 2 Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge 11 11 - 2 Federal Communications Commission (FCC) Declaration of Conformity (USA only) Important Industry Canada Compliance Statement (Canada only) Page 16 17 Trademarks Shipment of the fax machine 12 - 1 12 maintenance Page 12 - 3 Page Page If you are having difficulty with the fax machine 12 - 7 Page Page Page Page G G - 2 Page S - 1 General Copy S Fax I I - 1 The items in all upper case represent LC D messages. A B C G H I J L I - 3 S T U V Remote Retrieval Access Card M O R C R - 2 Remote Commands Press . . Page Visit us on the World Wide Web http://www.brother.com