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If you are having difficulty with the fax machine
If you think there is a problem with your fax machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.
DIFFICULTY | SUGGESTIONS |
Printing or Receiving Faxes | |
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Condensed print | If your copy looks good, you probably had a bad |
and white streaks | connection, with static or interference on the phone |
across the page or | line. If the copy looks bad, call Brother Customer |
the top and bottom | Service at |
of sentences are | |
cut off. |
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Vertical black lines | Your machine’s print head might be dirty. Clean the |
when receiving. | print head. (See Cleaning the print head on page |
| The sender’s scanner may be dirty. Ask the sender to |
| make a copy to see if the problem is with the sending |
| machine. Try receiving from another fax machine. |
| If the problem continues, call Brother Customer |
| Service at |
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Phone Line or Connections | |
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The fax machine | Make sure the fax machine is in the correct receiving |
does not answer | mode for your setup. (See Choosing the Receive Mode |
when called. | on page |
| fax machine to hear it answer. If there is still no answer, |
| check the telephone line cord connection. Connect a |
| standard telephone to the fax machine’s telephone |
| wall jack. If there is no ringing when you call the fax |
| machine, ask your telephone company to check the |
| line. |
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External | Make sure the telephone line cord from your TAD is |
Telephone | connected to the back of the fax machine, in the jack |
answering device | labeled EXT. (See Connecting an external telephone |
(TAD) does not | answering device (TAD) on page |
answer when | TAD is set to answer calls. |
called |
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No dial tone on the | Press |
handset | dial tone, check telephone line cord connections at the |
| fax machine and wall jack. Check that the handset is |
| connected to the fax machine’s handset jack. Test the |
| wall jack with another single line telephone. If there is |
| no dial tone at the wall outlet, call your telephone |
| company. |
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The Caller ID does | The Caller ID signal is sent ten seconds after the Call |
not display after | Waiting Signal and speaking may interfere with it. |
the Call Waiting | When you hear the Call Waiting signal, ask the other |
signal | party to hold while you answer the call. Then stop |
| speaking until you see the Caller ID on the LCD. |
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Receiving Faxes |
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Cannot receive a | Make sure that the fax machine is in the correct |
fax | receiving mode for your setup. (See Choosing the |
| Receive Mode on page |
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| If there seems to be interference on your phone line, try |
| setting the Compatibility to BASIC. (See Compatibility |
| on page |
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Troubleshooting and routine maintenance 12 - 6