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Brother MFC-253CW Software Difficulties, PhotoCapture Center Difficulties

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Troubleshooting and Routine Maintenance

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Software Difficulties

Difficulty Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

‘Device Busy’ Make sure the machine is not showing an error message on the LCD.

Cannot print images from

FaceFilter Studio.

To use FaceFilter Studio, you must install the FaceFilter Studio appl ication from

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

Quick Setup Guide.

Also, before you start FaceFilter Stud io for the first time, you must make sure your

Brother machine is turned on and connected to your computer. This will allow you

to access all the functions of FaceFil ter Studio.

PhotoCapture Center™ Difficulties

Difficulty Suggestions

Removable Disk does not work

correctly. 1 Have you installed the Windows® 2000 update? If not, do the following:

1) Unplug the USB cable.

2) Install the Windows® 2000 update using one of the following methods.

Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup

Guide.)

Download the latest service pack from the Microsoft Website.

3) Wait about 1 minute after you restart the PC, and then connect the USB

cable.

2 Take out the mem ory card or USB Flash memory drive and put it back in

again.

3 If you have tried ‘Eject’ from within Windows®, take out the memory card or

USB Flash memory drive before yo u continue.

4 If an error messag e appears when you try to eject the me mory card or USB

Flash memory drive, it means the c ard is being accessed. Wait a while and

then try again.

5 If all of the above do not work, turn off your PC and machine, and then turn

them on again. (You will have to unplug the power cord of the machine to turn

it off.)

Cannot access Removable Disk

from Desktop icon.

Make sure that you have correctly inserted the memory card or USB Flash

memory drive.

Part of my photo is missing when

printed.

Make sure that Borderless printin g and Cropping are turned off. (See Borderless

printing on page 73 and Cropping on page 73.)

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Table of Contents Section I General 1 General Information 2 2 Loading paper and documents 8 3 General setup 21 Section II Fax 5 Sending a Fax 28 6 Receiving a Fax 34 7 Telephone and External devices 38 8 Dialling and storing numbers 51 9Printing Reports 54 Section III Copy 10 Making copies 58 Section IV Direct Printing 11 Printing photos from a memory card or USB Flash memorydrive 66 12 Printing photos from a camera (MFC-295CN only) 77 Section V Software 13 Software and Network features 82 Section VI Appendixes A Safety and Legal 84 B Troubleshooting and Routine Maintenance 102 C Menu and Features 131 D Specifications 146 EIndex 161 Page Section I General Using the documentation Symbols and conventions used in the documentation General Information WARNING CAUTION IMPORTANT Accessing the Software Users Guide and Network Users Guide Viewing Documentation Viewing Documentation (Wi ndows)1 a b a b c d e How to find Scanning instructi ons How to find Network setup instructions (MFC Accessing Brother Support (Windows)1 Control panel o verview MFC-295CN and MFC-257CW , Page Loading paper and other print media a b c Loading paper and documents d e f g h i Loading envelopes and postcards About envelopes a b a b c Removing small printouts from the machine Printable area Acceptable paper and other print media Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each ope ration Paper weight, thickn ess and capacity Loading documents Using the ADF (MFC-295CN only) Document Sizes Supp orted Recommended environment How to load documents a b c Scannable area General setup 3 On/Off key Turning the machine off a Paper settings Paper Type a b Paper Size Volume Settings Setting Daylight Saving Time LCD display Sleep Mode Security features 4 TX Lock Setting and changing the TX Lock password f b c Turning TX Lock off a b Section II Fax Sending a Fax Entering Fax mode Faxing from the ADF (MFC-295CN only) b c Broadcasting (Monochrome only) c d e Cancelling a Broadcast in progress Additional sending operations Sending faxes using multiple settings c d Contrast c d Changing fax resolution To change the fax resolution for the next fax 5 c To change the default fax r esolution b c Sending in real time for the next fax only b c d c d Checking and cancelling waiting jobs a c Sending a fax manually Receiving a Fax Manual 12/10 11:53 Fax12/10 11:53 Fax 6 Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay a b F/T Ring Time (Fax/Tel mode only) a b Additional receiving operations Printing a reduced incoming fax b c Out of Paper Reception Telephone and External devices Voice Operations Tone or pulse (Not Available for New Zealand) a b What is the Advantage of using Telstra FaxStream Duet Function?7 How does Telstra FaxStream Duet Work? Registering the Distinct ive Ring pattern b Turning off Distinctive Ring b Caller ID Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings c c d Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? b c Caller ID Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings Telephone Service for Some Countries Distinctive Ring (For Singapore and Hong Kong) Registering the Distinct ive Ring pattern b Turning off Distinctive Ring Caller ID (For Singapore and Hong Kong) Connecting an external TAD (telephone answering device) Connections a b c d External and extension telephones Connecting an external or extension telephone Operation from extension telephones If you answer a call and no one i s on the line: Using a cordless external telephone Using remote codes Remote Activation Code a c d e Dialling and storing numbers 8 How to Dial Manual dialling Speed Dialling Storing numbers Storing a pause c Storing Speed Dial numbers a a b c d e Printing Reports Fax reports Transmission Verification Report a b 9 Reports How to print a report a Page Page How to copy Entering Copy mode Making a single copy c Making copies Copy Options Changing copy speed and quality c d e a b c d Making N in 1 copies or a poster (Page Layout) c d e f g h i j Page Paper options Paper Type a c e d e Page PhotoCapture Center Operations Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center from your computer Printing photos from a memory card or USB Flash memory drive Memory cards, USB Flash memory drive and folder structures Getting started 1 2 3 4 How to print from a memory card or USB Flash memory drive a b c d d e f Printing Photos a d f g h i j k DPOF printing PhotoCapture Center print settings Print speed and Quali ty a b Paper Options Paper Type Page Date Print a Scan to a memory card or USB Flash memory drive a c d Page Understanding the Error Messages 12 Printing photos directly from a PictBridge camera PictBridge requirements Setting your digital camera Printing photos from a camera (MFC-295CN only) Printing Images a b c DPOF printing 12 Printing photos directly from a digital camera (without PictBridge) Printing Images a b c Understanding the Error Messages Page Software and Network features a b c a Appendixes A Safety and Legal Choosing a location To use the machine safely Page Page Page Page Important safety instructions IMPORTANT-For Your Safety Disconnect device Important Information for Australia Important safety instructions Page Important Information for New Zealand Important Safety Instructions Page Page Important Information for Some Countries Important Safety Instructions LAN connection (MFC-295CN only) Radio interference Page Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty with your machine Troubleshooting and Routine Maintenance Printing Printing (contin ued) Printing Received Faxes Telephone Line or Connections Printing (continued) Receiving Faxes Sending Faxes Handling Incoming Calls Menu Setting Difficulties Copying Difficulties Scanning Difficulties Handling Incoming Calls (continued) Software Difficulties PhotoCapture Center Difficulties Network Difficulties Dial Tone detection a b Telephone line interference a b Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a Transferring the Fax Journal report to another fax machine a b Page Printer jam or paper jam a b c d e f g h Routine maintenance Replacing the ink cart ridges a b c d e f g Cleaning the outside of the machine a b c d e Cleaning the scanner glass a a b f Cleaning the paper pick-up rollers a b c d e a b Checking the print qu ality c d f g h g i Checking the print alignment a b d Machine Information Checking the serial n umber a b Reset functions Packing and shipping the machine a b c d e f g h Page C Menu keys On-screen programming Menu table Memory storage Page Menu Table Page Page Page Page Page Network menu (MFC-253CW, MFC-255CW and M FC-257CW) Page (MFC-295CN) Page Page Page Entering Text D General Specifications Page Print media Fax Page Copy PhotoCapture Center Page Scanner Printer Interfaces Computer requirements All trademarks, brand and product names are the property of their respective companies. Consumable items Network (LAN) Wireless one-push configuration (MFC-253CW /255CW/257CW) Index E F G H I J N O P Q R S T V W For Australia Only: For New Zealand Only: