11 Troubleshooting and routine maintenance
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the MFC. Calls must be made from within that country.
Error messages
As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR | CAUSE | ACTION | |
MESSAGE |
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Comm.Error | Poor phone line quality caused a | Try the call again. If the problem continues, call | |
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| communication error. | the telephone company and ask them to check |
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| your phone line. |
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Connection | You tried to poll a fax machine that | Check the other fax machine’s polling setup. | |
Fail | is not in Polled Waiting mode. |
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Cover is Open | The scanner cover is not closed | Lift the scanner cover and then close it again. | |
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| completely. |
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Data | Print data remains in the MFC’s | ||
Remaining | memory. |
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| Print data remains in the MFC’s | Press Stop/Exit. The MFC will cancel the job |
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| memory. The USB cable was | and eject the page that is being printed. |
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| unplugged while the computer |
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| was sending the data to the MFC. |
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Disconnected | The other person or other person’s | Try to send or receive again. | |
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| fax machine stopped the call. |
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11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE