DIFFICULTY

SUGGESTIONS

 

Handling Incoming Calls

 

 

 

 

 

 

 

 

MFC ‘Hears’ Voice as CNG

If your MFC is set to Easy Receive On, it is more sensitive to sounds.

Tone.

Your MFC may mistakenly interpret certain voices or music on the line

 

as a calling fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by

 

turning Easy Receive to Off. (See Easy Receive on page 4-4.)

 

 

 

 

Transferring a Fax Call to the

If you answered on an extension phone, press your Fax Receive Code

MFC.

(default setting is (

 

51). When your MFC answers, hang up.

 

 

 

 

 

Custom features on a single

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,

line.

an alarm system or any other custom feature on a single phone line with

 

your MFC, it may create a problem sending or receiving faxes.

 

For example: If you are sending or receiving a fax message while a

 

custom feature signal comes through on the line, the signal can

 

temporarily interrupt or disrupt the faxes. Brother’s ECM feature should

 

help overcome this problem. This condition is related to the telephone

 

system industry and is common to all devices that send and receive data

 

on a single, shared line with custom features. If avoiding a slight

 

interruption is crucial to your business, we recommend a separate

 

phone line with no custom features.

 

 

 

 

 

Copying Difficulties

 

 

 

 

 

 

 

 

 

Cannot make a copy

Make sure that the Copy

key is illuminated. (See Enter Copy mode

 

on page 8-1.)

 

 

 

 

 

Vertical streaks appear in

Sometimes you may see vertical streaks on copies. Clean the scanner.

copies

(See Cleaning the scanner on page 11-23.)

 

 

 

 

Poor copy results

Try using the scanner glass. (See Using the scanner glass on page 1-9.)

 

 

 

 

 

Scanning Difficulties

 

 

 

 

 

 

 

 

TWAIN/WIA errors appear

Make sure the Brother TWAIN/WIA driver is selected as the primary

while scanning.

source. In PaperPort®, click Scan in the File menu and select the

 

Brother TWAIN/WIA driver.

 

 

 

 

 

Poor scanning results

Try using the scanner glass. (See Using the scanner glass on page 1-9.)

 

 

 

 

 

Software Difficulties

 

 

 

 

 

 

 

 

Cannot install software or print

Run the Repair MFL-Pro Suite program on the CD-ROM. This program

 

will repair and reinstall the software.

 

 

 

 

‘Device Busy’

Make sure the MFC is not showing an error message on the LCD.

 

 

 

 

‘Connect Failure’

If the MFC is not connected to your PC and you have loaded the Brother

 

software, the PC will show 'MFC Connect Failure' each time you restart

 

Windows®. You can ignore this message or you can turn it off as follows.

 

Double-click "\tool\warnOff.REG" from the supplied CD-ROM.

 

To turn it back on, double-click "\tool\WarnOn.REG" from the supplied

 

CD-ROM.

 

 

The Scan key on the MFC's control panel will not work unless you restart

 

your PC with the MFC connected.

 

 

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12