DIFFICULTY

SUGGESTIONS

Printing (Continued)

 

 

 

Printing appears dirty or ink

Make sure you are using the proper types of paper. (See About paper

seems to run.

on page 1-10.) Don’t handle the paper until the ink is dry.

 

 

Stains appear on the reverse

Make sure the Printer Platen is not dirty with ink. (See Cleaning the MFC

side or at the bottom of the

printer platen on page 11-24.)

page.

 

Make sure you are using the paper support flap. (See How to load

 

 

paper, envelopes and post cards on page 1-15.)

 

 

There are some dense lines.

Check ‘Reverse Order’ in the Basic tab of the printer driver.

 

 

Printouts are wrinkled.

In the printer driver ‘Basic’ tab, click the ‘Settings’, and uncheck the

 

‘Bi-Directional Printing’.

 

 

Cannot perform ‘2 in 1 or 4 in 1’

Check that the Paper Size setting in the application and in the printer

printing.

driver are the same.

 

 

Print speed is too slow.

Changing the Printer Driver setting may improve the print speed.

 

Highest resolution needs longer data processing, transfer and printing

 

time. Try the other settings of quality in the printer driver ‘Basic’ tab.

 

Also, click the ‘Settings’ tab, and make sure you uncheck the

 

True2Life®.

 

Borderless printing is slower than normal printing. If you want to print

 

more quickly, set the Borderless feature off. (See Borderless on page

 

9-12.)

 

 

True2Life® is not working

If the image data is not full color in your application (Such as 256 color),

properly.

True2Life® will not work. Please use at least 24 bit color data with the

 

True2Life® feature.

MFC feeds multiple pages

Make sure the paper is loaded properly in the paper tray. (See How to

 

load paper, envelopes and post cards on page 1-15.)

 

 

 

Check that more than two types of paper are not loaded in the paper tray

 

at any one time.

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See How to load

neatly.

paper, envelopes and post cards on page 1-15.)

 

 

MFC does not print from Paint

Try setting the Display setting to ‘256 colors.’

Brush.

 

 

 

MFC does not print from

Try to reduce the print resolution.

Adobe Illustrator.

 

 

 

Printing Received Faxes

 

 

 

Condensed print and white

This can be caused by static or interference on the telephone line. You

streaks across the page or the

can make a copy using the Black Start key to see if the same problem

top and bottom of sentences

occurs. If the copy looks good then the problem is probably the phone

are cut off.

line and not your MFC.

 

 

Vertical black lines when

The sender’s scanner may be dirty. Ask the sender to make a copy to

receiving.

see if the problem is with the sending machine. Try receiving from

 

another fax machine.

 

 

Received color fax prints only

Replace the color ink cartridges that are empty or nearly empty, and

in black and white.

then ask the other person to send the color fax again. (See Replacing

 

the ink cartridges on page 11-25.)Check that Fax Storage is not turned

 

on. (See Setting Fax Storage on page 6-3.)

 

 

Left and Right margins are cut

Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto

off or a single page is printed

Reduction) on page 4-5.)

on two pages.

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10