DIFFICULTY

SUGGESTIONS

 

Phone Line or Connections

 

 

 

 

Dialing does not work.

Check the MFC is plugged in.

(No dial tone)

 

 

Check for a dial tone. If possible, call your MFC to hear it answer. If there

 

 

is still no answer, check the telephone line cord connection and make

 

sure all telephone connections are secured. If there is no ringing when

 

you call your MFC, ask your telephone company to check the line.

 

 

 

Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode

 

on page 2-1.)

 

 

 

 

Receiving Faxes

 

 

 

 

Cannot receive a fax

Make sure the MFC is in the correct receiving mode for your setup. (See

 

Basic receiving operations on page 4-1.)

 

 

 

If you frequently encounter interference on the phone line, try changing

 

the menu setting of Compatibility to Basic or Normal. (See

 

Compatibility on page 11-14.)

 

 

 

Sending Faxes

 

 

 

 

 

Cannot send a fax

Make sure that the Fax

key is illuminated. (See How to enter Fax

 

mode on page 3-1.)

 

 

 

 

Ask the other party to check that receiving machine has paper.

 

 

 

Print the Transmission Verification Report and check for an error. (See

 

Printing reports on page 7-3.)

 

 

Transmission Verification

There is probably temporary noise or static on the line. Try sending the

Report says ‘Result:NG’ or

fax again. If you send a PC FAX message and get ‘Result:NG’ on the

‘Result:ERROR’.

Transmission Verification Report, your MFC may be out of memory.

 

To gain extra memory, you can turn off Fax Storage (see Setting Fax

 

Storage on page 6-3), print fax messages in memory (see Printing a fax

 

from the memory on page 4-5) or cancel a Delayed Fax or Polling Job

 

(see Canceling a scheduled job on page 3-11). If the problem continues,

 

ask the telephone company to check your phone line.

 

 

 

If you frequently get transmission error with possible interference on the

 

phone line, try to change the menu setting of Compatibility to Basic or

 

Normal. (See Compatibility on page 11-14.)

 

 

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check

 

your MFC’s scanner operation.

 

 

Vertical black lines when

If the copy you made shows the same problem, your scanner is dirty.

sending.

(See Cleaning the scanner on page 11-23.)

 

 

 

11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE