If you are having difficulty with your MFC

If you think there is a problem with your MFC, check the chart below and follow the troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

DIFFICULTY

SUGGESTIONS

Printing

 

 

 

No printout

Check the interface cable connection on both the MFC and your

 

computer.

 

 

 

Check that the MFC is plugged in and On/Off key turned On.

 

 

 

One or more ink cartridges are empty. (See Replacing the ink cartridges

 

on page 11-25.)

 

 

 

Check to see if the LCD is showing an error message. (See Error

 

messages on page 11-1.)

 

 

Poor quality print.

Check the print quality. (See Checking the print quality on page 11-16.)

 

 

 

Make sure the Printer Driver or Paper Type setting in the menu matches

 

the type of paper you are using. (See Media Type on page 1-8 in

 

Software User’s Guide on the CD-ROM and Setting the Paper Type on

 

page 2-3.)

 

 

 

Make sure your ink cartridges are fresh. Cartridges remain fresh for up

 

to two years if kept in their original packaging, after that the ink may

 

become clogged. Cartridge expiration dates are printed on the package.

 

 

 

Try using the recommended types of paper. (See About paper on page

 

1-10.)

 

 

 

The recommended environment for your MFC is between 68°F to 91°F.

 

 

White horizontal lines appear

Clean the print head. (See Cleaning the print head on page 11-15.)

in text or graphics.

 

Try using the recommended types of paper. (See About paper on page

 

 

1-10.)

 

 

 

If horizontal bands appear when using plain paper, use the 'Enhanced

 

Normal Printing' mode to help avoid banding on some types of plain

 

paper. In the printer driver 'Basic' tab, click 'Settings', and check

 

'Enhanced Normal Printing'.

 

If you continue to have horizontal bands, change the Media Type

 

selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help

 

enhance the print quality.

 

 

MFC prints blank pages.

Clean the print head. (See Cleaning the print head on page 11-15.)

 

 

Characters and lines are

Check the printing alignment. (See Checking the printing alignment on

stacked.

page 11-18.)

 

 

Printed text or images are

Make sure the paper is loaded properly in the paper tray and the paper

skewed.

side guide is adjusted correctly. (See How to load paper, envelopes and

 

post cards on page 1-15.)

 

 

Smudged stain at the top

Make sure the paper is not too thick or not curled. (See About paper on

center of the printed page.

page 1-10.)

 

 

11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE