12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
12

Troubleshooting

Error messages

As with any sophisticat ed office product, errors may occu r. If this
happens, your MFC identi fies the problem and displays a n error
message. The most common error messages are shown below.
Troubleshooting and routine maintenance
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
BT Call Sign
On
The machine is set BT Call Sign to On. You
cannot change the Receive Mode from
Manual to another mode.
Set BT Call Sign to Off. (See BT
Call Sign (U.K. only) on page 5-14.)
Change Drum
Soon
The drum unit is near the end of its life. Use the drum unit unt il you have a
print quality problem; then replace
the drum unit with a new one.
The drum counter was not reset. If LCD sti ll shows this message after
replacing the drum unit with new
one, follow the steps below.
1. Open the front cover, and then
press Clear/Back.
2. Press 1 to reset.
Check
Original
The original documents were not inserted or
fed properly, or original document scanned
from ADF was longer than about 90 cm.
See Original document jams on
page 12-4.
Check Paper
Check Paper #1
Check Paper #2
The MFC is out of paper or paper is not
properly loaded in the paper tray.
Refill the paper in the paper tray.
—OR—
Remove the paper and load it again.
Check Paper
Size
When you see this error, the paper in the
paper tray does not match the paper size you
set in Menu, 1, 3.
Load the appropriate size paper or
change the default setting. (See
Setting the Paper Size on page 4-7.)